So, pretty unhappy. Failure to accept ample notice seems a dodgy tactic to obligate me to further fees. I have no obligation to pay termination fees for seeing out the 24 month term amd I have no obligation to continue receiving pay monthy service beyond that term.
Any advice? Just bought a skinny sim in case I can't get this sorted. So far I plan to send them a strongly worded reply at 0001 on the day they wanted me to ring them, though they haven't responded to my last to replies to the ticket. Here's the draft:
As it is now the 8th of May and I am no longer, as advised, under threat of early termination fees* I hereby instruct 2 Degrees Mobile Limited (hereforth refered to as '2Degrees') to cancel my pay monthy account renewal for account number . I expect to be on prepay comensing on the 10th of May.
As 2Degrees has been advised of this, for a second time now, should any early termination fees be charged they will be assumed to be in error and not paid. Also, same reason, any pay monthly fees charged for any period from the 10th of May onwards will be considered to be in error and/or unsolicited services, and will also not be paid.
I thank you for your prompt consideration in this matter, and should you have any difficulties executing your duties please do not hesitant to contact your superiors for advise/action.
*Something for which I was at no time actually liable for in requesting cancellation of renewal, as the contract would always have been completed and forefilled. Not renewing a service for another period is in no way the same thing as presently terminating it. (Hence use of the word 'threat' and not 'liability'.) This lack of account management ability and/or willingness by 2Degrees is unfortunate, but sadly not suprising. Hopefully this will be rectified in the future.
Do you think that will get their attention?