Can someone shed some light and 2D also jump in here as I can't afford to not have internet.
If our order to move you across to us hasn't yet completed, this will be a question for your current/previous provider. Technically, there should be no change to your services until the date that the transfer request is booked for, then at that point it will just be a matter of changing the modem.
From what I can see, we haven't yet placed an order for your request (should be placed today), and there is still an existing service at your address. Chances are this is coincidental, you could have a fault or an outage in your area or something similar.
Once we have the order in and confirmed, we'll advise you of the booking date.
Bigpipe had a small outage this morning.
12:19pm "Heads up: after overnight work by Chorus some Bigpipe customers are experiencing an outage. Our network engineers are looking in to it now"
2:50pm "Outage update: network team have resolved, are looking into cause. If you're still offline, try rebooting modem/ONT. Thanks for patience!"