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26 posts


#196700 9-Jun-2016 19:19
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Hi All, 


I'm in the process of moving from slingshot to 2degrees for home broadband. When I signed up the mentioned that today would be the day that the magic happened.... Not feeling it though...


My internet died at pretty much 5:30pm today so I thought cool, something must be happening....
I still haven't received my modem yet but should be able to use my existing one.
Only problem is I'm not sure how I should be typing in my username into the modem settings, can anyone confirm the naming convention?
I have an account and password that I can log onto the customer website and that works fine.
Let's pretend it's "hsimpson".... In the modem settings I tried that, no joy, tried etc....


Annoying this is I was supposed to get a text with all the detail but nothing and gave up phoning after being on hold for 30 minutes.




Any help would be greatly appreciated.

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  #1568907 9-Jun-2016 19:35
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26 posts


#1569143 10-Jun-2016 09:00
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Final issue was that the password is not the same as what we use to log into the customer portal... It's just some other generic password which I had to speak to 3 people to eventually get....




Finally working now after a day of outage when they promised there would be none....



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