Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 
29261 posts

Uber Geek

Biddle Corp
Lifetime subscriber

  #1578784 23-Jun-2016 07:46
Send private message

sbiddle: That sort of usage is well in excess of normal and would be flagged as probable CTU use which is prohibited.












What's CTU use?


Cellular trunking unit. Lots of people hook them up to their PBX's to make outbound calls to mobiles and find they get pinged by the mobile networks for doing this because it breaches the terms and conditions for all 3 networks.


It's also incredibly easy to identify CTU use based on the IMSI.


I assume the OP is infact using a phone and not a CTU?





16497 posts

Uber Geek


  #1578797 23-Jun-2016 08:10
Send private message

@2degreesCare is notably absent from this thread. IMHO unlimited should mean unlimited, and if it's not unlimited it should be called (for example) the thousand minute plan.


15555 posts

Uber Geek
Inactive user

  #1578808 23-Jun-2016 08:42
Send private message

The fair use policies are vague and covert. It's like NZTA opening a new motorway and saying there is a limit on how many times you can use it, we are not going to tell you that limit but we will stop you using it if you pass that limit.

The Telcos need to be more open with the limits, they clearly know the limits so be up front and tell their customers.


38 posts


  #1578811 23-Jun-2016 08:52
Send private message

I'm definitely not using a CTU (I now know what this is though, so thanks for the explanation).





691 posts

Ultimate Geek

  #1578853 23-Jun-2016 10:00
Send private message

The problem here, simply comes back to no defined limit. Jeremy is being mislead. I would argue the plan is not fit for purpose.


I think the more interesting question is (provided he follows their text) - What is Jeremy suppose to do now? How does he find a higher use plan? What's higher than unlimited?


I'm a business user and I would at times rival Jeremy. I get texts each month checking that I'm a real person. If I got one of these texts I wouldn't know what to do. If there was a defined limit I would go to a higher plan, but apparently that does not exist, anymore.


As a business owner I have services which fall under the unlimited category and some clients are not big money makers as they use far more than others, but we work on averages. If we weren't prepared to take the hit on the higher users we wouldn't of done a unlimited plan!



1270 posts

Uber Geek

  #1578861 23-Jun-2016 10:14
Send private message



This page @Lias linkded to contains the following sentences:


ComCom: Fine print should not be used to conceal important information which would be critical to a person's decision to buy goods or services. If the overall impression given by an advertisement is misleading, it will breach the Fair Trading Act no matter what information is provided in fine print...


Stating that 'special conditions apply' will not protect a business when the conditions are unusual, inconsistent with, or modify, in an unexpected manner, the main message. Fine print can elaborate on the main selling message, but not contradict it.


That seems to make it clear that if you were sold a plan on the basis that it included unlimited calls, the fine print can't contradict that message and limit the number or duration of calls you make. To do so means the way the plan was sold to you was misleading and breaches the Act.


In 2degrees' defence, the information is pretty easy to find on their website:


2degrees: Your use of the Services must be fair, reasonable and not excessive, as reasonably determined by us by reference to average and/or estimated typical customer usage of the Services. We will consider your usage to be excessive and unreasonable where it materially exceeds the average and/or estimated use patterns over any day, week or month (or other period of time as determined by us).


The problem is that your use shouldn't be measured against other customers, whose needs may be very different to yours. These days most people probably sign up to an unlimited plan to get more data but they don't make many calls. You might have signed up for the minutes. You only have to be making <14 minutes of calls per day to exceed 2degrees' largest timed plan (400 minutes). If you know you're going to be making 15 minutes of calls per day, or 30, or 60 or 120, then you choose an "unlimted" plan - isn't that why they exist? It's certainly not your fault if everybody is using less.

6046 posts

Uber Geek

  #1578864 23-Jun-2016 10:19
Send private message

Seems misleading to sell something as unlimited when there are undisclosed limits.



856 posts

Ultimate Geek

  #1579134 23-Jun-2016 17:56
Send private message





Just got my bill - last month was a figure between 4000 and 4500 minutes.



Your usage is vastly in excess of average high use mobile usage across every mobile network. It's also worth noting that all 3 networks have terms and conditions about their "unlimited" usage. People in this thread picking on 2d should be aware of this, because you would find yourself in this situation no matter what network you were on.


I know that amount of usage would get flagged on Spark and you'd be told to cut it back or be disconnected. No idea about VF, but I would assume they would be similar. That sort of usage is well in excess of normal and would be flagged as probable CTU use which is prohibited.



You do make a good point, in fact the easiest argument to make is thus...


At 4500 minutes, charged at the 2014 MTR ( - page 6), assuming everything was off-net, 2degrees would've had to fork out $160.20 on what is a $50, $60 or $80 plan.


My 'picking' is on the general unfairness with the word Unlimited, similar how I've picked on companies that advertise with the term "FREE*", with a large wad of fine print to change the definition of free.  This isn't too different to hosting/storage companies claiming "Unlimited storage", there is a limit somewhere, if you are going to start enforcing at a certain level, sell the plan at that level.  Unlimited is a nasty term that shouldn't be used unless it's meant.

(Edit: Didn't notice the $50 plan was also Unlimited)

3885 posts

Uber Geek

  #1580280 25-Jun-2016 18:48

Another factor - are you normally directly connected to the 2d network or are you often roaming to the Vodafone network? And what type of numbers are you mostly calling? Spark, Vodafone, Landlines, Or other 2d numbers? As those things would change how much your usage would be costing 2d. And could also explain why they are only just now asking you to reduce your usage.

1 | 2 | 3 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18

Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12

Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06

Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47

OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52

Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34

Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29

AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13

Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57

Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32

NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00

Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00

Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00

Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34

Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.