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798 posts

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Topic # 198615 16-Jul-2016 10:40
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Is 2 Degrees going to start supplying the Y cable  for the Frtizbox.

 

 

 

Or has anyone here made one ?

 

 


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  Reply # 1593535 16-Jul-2016 13:48
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What Y cable? What port, from where to where?





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Ultimate Geek
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  Reply # 1593544 16-Jul-2016 14:43
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timmmay:

 

What Y cable? What port, from where to where?

 

 

 

 

Is to give access to POTS and DSL at the same time.

 

This allows you to use the inbuilt fax, answering machine, and phone exchange , you can also then route IP phone calls back out to the POTS line

 

etc.

 

 

 

Back 3 years ago Snap did not supply this because the POTS connection was not telepermiited

 

I have hopes 2degrees will do this.

 

 


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  Reply # 1593552 16-Jul-2016 15:33
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I just used a RJ45 cable and punched down to the other pair in the jack that I plugged it into, and it worked fine except that the dect or analog phones on the fritz to the analog line (actually an ATA) was really echoey and quiet, even with the ATA set to max volume. Caller ID was wonkey as well.





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2degrees

  Reply # 1594579 18-Jul-2016 16:32
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Hi there Sir1963,

 

We (and Snap before us) don't supply the y cables with the fritzbox as these are not entirely suited to NZ conditions (due to differences in how phone us transmitted between NZ and Europe), these would confuse the customer and require the use of a filter and/or retermination to be suitable for use her.

 

We can certainly supply one for you if you like, please PM us your account number and we can get one out, however do note our helpdesk will be unable to support setting this up or the POTS related telephony features in the modem.

 

Thanks,

 

Ralph ^JOB




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  Reply # 1594685 18-Jul-2016 18:59
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2degreesCare:

 

Hi there Sir1963,

 

We (and Snap before us) don't supply the y cables with the fritzbox as these are not entirely suited to NZ conditions (due to differences in how phone us transmitted between NZ and Europe), these would confuse the customer and require the use of a filter and/or retermination to be suitable for use her.

 

We can certainly supply one for you if you like, please PM us your account number and we can get one out, however do note our helpdesk will be unable to support setting this up or the POTS related telephony features in the modem.

 

Thanks,

 

Ralph ^JOB

 

 

 

 

PM'd

 

But I would like to say, you guys alway impress me with your customer service.




798 posts

Ultimate Geek
+1 received by user: 355


  Reply # 1595846 20-Jul-2016 20:29
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2degreesCare:

 

Hi there Sir1963,

 

We (and Snap before us) don't supply the y cables with the fritzbox as these are not entirely suited to NZ conditions (due to differences in how phone us transmitted between NZ and Europe), these would confuse the customer and require the use of a filter and/or retermination to be suitable for use her.

 

We can certainly supply one for you if you like, please PM us your account number and we can get one out, however do note our helpdesk will be unable to support setting this up or the POTS related telephony features in the modem.

 

Thanks,

 

Ralph ^JOB

 

 

 

 

Cable arrived, installed and working.

 

Thank you very much for your excellent service.


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