Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4
5071 posts

Uber Geek

Trusted
Subscriber

  # 1654917 20-Oct-2016 09:39
Send private message

Without wanting to sound grumpy, none of these reports are actually making their way to us with any details. Just vague complaints that it's slow. Seriously: we've looked at the ticket queues and so far we've come up with ONE complaint that could be investigated, and anecdotes in this thread aside, the stats aren't telling us there is a problem. That doesn't mean there isn't one. But it does mean we need detailed info. If we're going just by anecdotes, then everything is fine because I have the worst coverage in the world at my place and I haven't had any issues with SMS.





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


1537 posts

Uber Geek

Trusted
2degrees

  # 1654946 20-Oct-2016 10:20
Send private message

Hi all

 

Texts can fail for a number of reasons, not just the network. Therefore as SaltyNZ says without examples our teams cannot get to the root cause. 

 

If anyone has examples of delayed or missing texts please can you PM us with the following details - 

 

The senders number (A number)

 

The recipient (B number) 

 

Time sent -

 

Time received - 

 

Location of sender and recipient at time of sending (if possible)

 

What signal is showing on the phone (bar strength and if it's E, H, H+, 4G etc) 

 

Phone make, model, OS and if it was bought from another network (Spark, Skinny etc)

 

Whether it's all texts, some and when the issue started. 

 

Many thanks

 

^POB


 
 
 
 


5071 posts

Uber Geek

Trusted
Subscriber

  # 1654957 20-Oct-2016 10:32
Send private message

Also - is it only texts, or do you think you may be missing voice calls as well? Has anything else just happened when the text arrives (e.g. did you just receive a voice call and then everything came through)? Are you sure the phone actually sent the message, or did it sit in the phone's outbox for some time before it was actually sent (to sort out problems that are actually issues with sending from problems with receiving)?





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


672 posts

Ultimate Geek

Lifetime subscriber

  # 1654965 20-Oct-2016 10:42
Send private message

In my case txt's WERE sent ok and did not sit waiting to be sent to me.

 

Sending texts from my phone works and if a text is waiting for me it may arrive an hour after the voice call or a later sent / received txt.


xpd

Chief Trash Bandit
10038 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 1654999 20-Oct-2016 11:14
Send private message

Txts appear to go fine, its just the recipient who has to wait around for it. I hardly get calls so not sure on that side of things.

 

Thing is, we dont always realise the txts are late until you talk to the sender....... 

 

 





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.

 

Add me on Steam


1711 posts

Uber Geek

Trusted

  # 1655001 20-Oct-2016 11:15
Send private message

Guys - what POB and Salty are asking for is precise information on these slow texts as they will be wanting to find the logs for those exact messages within their systems so that they can trace their movement as it seems not to be an issue in general for all users, only some.

 

 

 

Ambiguos information won't cut it for what they want to do.


810 posts

Ultimate Geek
Inactive user


  # 1655122 20-Oct-2016 14:43
Send private message

Pm sent, unfortunately I could only find one example but it's definately an ongoing occassional problem for a long time.

 
 
 
 




79 posts

Master Geek


  # 1655272 20-Oct-2016 17:39
Send private message

I gave three examples, with as much detail as I could remember. The only thing that came out of it was that my phone may have delayed the arrival of messages, which seems ludicrous for messages that I send, though is possible for messages I receive. I was advised to clear the cache and data. I did so but have had other delays since. I also gave a detailed example of a text that took an exceptionally long time to send, despite a full strength signal. I didn't receive any response to that.

 

One thing that 2degreees mentioned was that they had my number being used on a phone that I have never had nor one that I've had access to (though I wasn't sure about that, at first). So maybe their systems aren't working properly.

 

I'll try to remember to send info about a future delay but I don't always have access to this forum at the time it happens, so I often forget to post details.


4676 posts

Uber Geek


  # 1655316 20-Oct-2016 19:45
Send private message

You can also call 2degrees and log a fault.




79 posts

Master Geek


  # 1655851 21-Oct-2016 16:19
Send private message

Just had another text delayed by an hour. Have sent a message with the details to 2degreesCare.


672 posts

Ultimate Geek

Lifetime subscriber

  # 1655865 21-Oct-2016 16:27
Send private message

Bugger...you mean it's not fixed yet.

 

I'll have to keep using this "Suzuki Alto" (Alcatel One Touch Pixie) of a phone longer :-(


5071 posts

Uber Geek

Trusted
Subscriber

  # 1656107 22-Oct-2016 09:55
Send private message

msukiwi:

 

Bugger...you mean it's not fixed yet.

 

I'll have to keep using this "Suzuki Alto" (Alcatel One Touch Pixie) of a phone longer :-(

 

 

 

 

Well, as I said, the stats aren't really showing any trouble so if there's a problem, it's a subtle one. If it was something we could find and fix in 5 minutes this thread wouldn't exist. :-) So, we will look, I promise.





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


672 posts

Ultimate Geek

Lifetime subscriber

# 1658274 26-Oct-2016 15:44
Send private message

Any update?

 

It's still broken for me!

 

I put the SIM back in this morning.

 

Txt sent from 2D to me took an hour and a half for a 3km trip this morning.

 

If as you say - "the stats aren't really showing any trouble so if there's a problem, it's a subtle one" - I note the "IF" in your comment.

 

Those affected by it like me must be dreaming it is happening?




79 posts

Master Geek


  # 1658299 26-Oct-2016 15:57
Send private message

I got a reply from 2degreesCare after my last report but only asking for extra info. I provided that info but my message has not been read yet, nearly 5 days after I sent it. I guess they aren't really taking it seriously.


5071 posts

Uber Geek

Trusted
Subscriber

  # 1658336 26-Oct-2016 16:26
Send private message

msukiwi:

 

Any update?

 

 

 

If as you say - "the stats aren't really showing any trouble so if there's a problem, it's a subtle one" - I note the "IF" in your comment.

 

 

 

 

The only ones we've had sufficient info to track down so far are to Optus Australia numbers that all appear to be in the same IMSI range and are likely to be false ones generated by their SMS firewall, which is actively blocking them for some reason. In other words, nothing to do with the issues you are experiencing, and probably correct.





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.