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  Reply # 1639656 23-Sep-2016 23:52
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Acording to this its 'Sky Interactive Ads'


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  Reply # 1639659 24-Sep-2016 00:25
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Skinny & VodafoneNZ site does search ' premium SMS ' or Google search the Short code

Edit : 0800 180900

As above Sky TV interactive ads




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  Reply # 1639909 24-Sep-2016 16:15
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itxtme:

 

Acording to this its 'Sky Interactive Ads'

 

 

Linux: Skinny & VodafoneNZ site does search ' premium SMS ' or Google search the Short code

Edit : 0800 180900

As above Sky TV interactive ads

 

I have no relationship whatsoever with Sky.

 

I don't even have a TV.

 

What an increasing load of bull this is.

 

Thanks for the help.


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  Reply # 1640646 26-Sep-2016 13:44
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Hi @MichaelNZ 

 

This is not a 2degrees charge, as Steve said, we are passing on the service as your service provider. 

 

Our agents are made aware of Premium Text and should point customers to our info page on this service - premium-text-services.  

 

It's important to check the small print when entering your mobile number on some websites and promotions as you may be giving the company permission to send you stuff using this service and get charged for it. They should always quote the cost of these texts. 

 

If you'd like us to look into this further please PM us your number and 4 digit number. 

 

Thanks

 

^POB

 

 




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  Reply # 1640677 26-Sep-2016 13:58
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2degreesCare:

 

It's important to check the small print when entering your mobile number on some websites and promotions as you may be giving the company permission to send you stuff using this service and get charged for it. They should always quote the cost of these texts. 

 

 

I take it you are suggesting this is all a mistake on my behalf for being a dumb customer and willingly handing my number over to miscreant marketers?

 

You are way off the mark

 

I'm not stupid (unless buying your services counts) and I don't appreciate being insulted publicly by insinuation.

 

I owe you nothing. Every account has been fully paid before the due date and as far as I can tell that is about all I owe you.

 

There is no, zip, nada, nil proof of me agreeing to any such (dubious) "service". I have never done a premium text or dialed a 0900 in my life so what makes you think I would do that now?

 

 




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  Reply # 1640681 26-Sep-2016 14:07
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  Reply # 1640732 26-Sep-2016 14:16
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Based on Two Degrees Website 4445 is InfoPack and their contact is 0800 180 900

 

They should be able to justify why you've been subscribed to this service.

 

What I'd like to see is for carriers to detect STOP messages and prevent the charge being made by the service provider.





Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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  Reply # 1640742 26-Sep-2016 14:51
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openmedia:

 

Based on Two Degrees Website 4445 is InfoPack and their contact is 0800 180 900

 

They should be able to justify why you've been subscribed to this service.

 

What I'd like to see is for carriers to detect STOP messages and prevent the charge being made by the service provider.

 

 

 

 

Service Providers are required to give you a free opt-out (section 7.8.4). I'm sure you can understand just how well keyword filtering for this purpose would work - about as well as it does everywhere else. 





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These comments are my own and do not represent the opinions of 2degrees.




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  Reply # 1640745 26-Sep-2016 14:56
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SaltyNZ:

 

Service Providers are required to give you a free opt-out (section 7.8.4). I'm sure you can understand just how well keyword filtering for this purpose would work - about as well as it does everywhere else. 

 

 

That doesn't apply in this instance because I have not contracted to receive any "service".

 

It's obvious 2degrees (and I expect their competition as well) is trying desperately to weasel out of this one because it's just too lucrative.

 

They must be dreaming because I have no intention of letting it slide. I have lodged a complaint with the TDR and am going to be calling the CC. While I have my doubts about the latter's ability to do much, it's all a good opportunity to keep this issue in the public sphere.


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  Reply # 1640748 26-Sep-2016 15:05
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MichaelNZ:

 

 

 

That doesn't apply in this instance because I have not contracted to receive any "service".

 

 

 

 

 

 

Well, that's also covered in the code I provided to you.





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  Reply # 1640750 26-Sep-2016 15:12
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7.8.4 Charges: The Customer must not incur any charge for unsubscribing using the ‘STOP’ command unless the Messaging Service terms and conditions clearly state that there would be a charge of no more than the Standard Charge to opt out.  

 

Thanks for that.

 

I have now contacted the Commerce Commission and they have taken the complaint for consideration.


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  Reply # 1640752 26-Sep-2016 15:21
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Agreement to what we consider spam these days comes from Such innocent procedures as

 

Signing a Petition
Installing smart phone app
Installing Facebook App
Ordering Tickets
Subscribing to online media provider services 
Newsletter Signup
Entering competitions
Purchasing from retailer
Purchasing from e-tailer
Subscribing to news site to post comments or interact
Donating money (I kid you not!) where a transparent collection agency is doing so onbehalf

 

Will all catch you out and pass on details to partners. They don't have to verbally tell you if its in the 4th paragraph of a 'I acknowledge to terms and conditions of sale' box you click or sign to. More so targeting the busy lifestyler that doesn't tend to read what is being agreed to. 

 

Want an example, check out the marketing attached to the latest McDonalds comp app they are pushing hard when you get time.. https://mcdonalds.co.nz/sites/mcdonalds.co.nz/files/Monopoly_Terms_and_Conditions_NZ_2016.pdf
#136

n, an Entrant also acknowledges that a further primary purpose for collection of the Entrant’s Personal Information by the Promoter is to contact the Entrant in the future with information about McDonald’s, including special offers, market research or to provide the Entrant with marketing materials via any medium including mail, telephone and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Message Service), IM (Instant Messaging) and email) or any other form of electronic, emerging, digital or conventional communications channel whether existing now or in the future. The Promoter may share an Entrant’s Personal Information with its New Zealand and overseas related companies, Promotional Partners, servants, employees, agents and trusted third parties who may contact the Entrant with information about McDonald’s, including special offers, market research or to provide the Entrant with marketing materials in this way. By entering the Promotion and opting-in, an Entrant acknowledges and agrees that the Promoter may use the Entrant’s Personal Information in the manner set out in this condition.


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  Reply # 1640756 26-Sep-2016 15:27
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Keep us posted with how you get on, i'd be interested to know.

When ever I send an SMS to a short code it gives me a prompt warning of potential charges, and generally I just don't bother from this knowledge. But I know people who have been surprised to see the charge come through from other devices - maybe other messaging apps don't warn?

It'd also be interesting to see how your number got registered for the service, always note when I'm requested to provide my number for any forms etc, like the ones at the mall offering a prize of free travel... As this might warn others where the source was.




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  Reply # 1640760 26-Sep-2016 15:31
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NzBeagle:

 


It'd also be interesting to see how your number got registered for the service, always note when I'm requested to provide my number for any forms etc, like the ones at the mall offering a prize of free travel... As this might warn others where the source was.

 

 

I know who the advertiser is (The Tool Shed) and they have permission to email me.

 

Thing is they do not have permission to subscribe me to premium text services.

 

At the end of the day, that's not the main point because if the unsubscribe was free that would have been the end of the matter. In their case, I am happy to receive marketing communications from them by email - I do not accept being ripped off on the unsubscription from the text messages.


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  Reply # 1640763 26-Sep-2016 15:34
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MichaelNZ:

 

NzBeagle:

 


It'd also be interesting to see how your number got registered for the service, always note when I'm requested to provide my number for any forms etc, like the ones at the mall offering a prize of free travel... As this might warn others where the source was.

 

 

I know who the advertiser is (The Tool Shed) and they have permission to email me.

 

Thing is they do not have permission to subscribe me to premium text services.

 

At the end of the day, that's not the main point because if the unsubscribe was free that would have been the end of the matter. In their case, I am happy to receive marketing communications from them by email - I do not accept being ripped off on the unsubscription from the text messages.

 

 

 

 

Then you need to contact them to get a refund and ensure the subscription is cancelled they are responsible not 2 Degrees





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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