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597 posts

Ultimate Geek


# 204892 21-Oct-2016 15:57
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Is it possible to link these messages together ?

If I don't have enough credit, why can't I reply "Y" to my carryover pack text.


Hi. Your bal has just dropped below $2.50. To top up $20 reply 'Y' to this message now or in the next 48 hours. If we don't hear back then we won't top you up. The $10 International Pack incl 300 mins to 20+ destinations. Txt 'buy int300' to 233



You don't have enough credit to renew your $19 CarryoverCombo. It'll auto renew if you top up in the next 14 days. To stop auto renewal txt STOP 19CARRY to 233



on a side note,

Our new Pack Assist service lends you up to $5 when you don't have enough credit to renew your value pack. Reply 'ASSIST' to opt-in. See 2dm.co.nz/IOU for t+cs

It's over a year old, it's not really new anymore

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2degrees

  # 1655891 21-Oct-2016 17:09
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To stop the low Balance notifications text 'stop low' to 233. 

 

^POB




597 posts

Ultimate Geek


  # 1655898 21-Oct-2016 17:23
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I don't want to stop them....
I didn't ask how to stop them ?

 
 
 
 


UHD

656 posts

Ultimate Geek
Inactive user


  # 1655915 21-Oct-2016 17:52
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I think that is the polite way for them to say no to your question.


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  # 1656109 22-Oct-2016 09:58
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You can turn off confirmation for auto-topup, so that it just happens. You can also turn on Pack Assist so that it's not so annoying if you're short when it comes time to buy a new pack. When developing Pack Assist I discussed the possibility of having Auto-Topup check *before* attempting to buy the pack but we decided it wasn't really worth it because it would only help for people who had confirmations turned off, which is a minority of users.

 

If you do want that as a feature, complain loudly and some point we may do it. :-)





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


2566 posts

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  # 1656412 23-Oct-2016 04:21
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Ok then that's me... how do I stop the confirmations please?

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  # 1656420 23-Oct-2016 07:24
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PhantomNVD: Ok then that's me... how do I stop the confirmations please?

 

 

 

In the auto-topup screen, you should see the option:

 

 

 

 

 

 

Set to 'Just Top Me Up'.





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


2566 posts

Uber Geek


  # 1656704 23-Oct-2016 20:44
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After a bit of fiddling I only seem to be able to allow auto top up notices to be cancelled for 'anytime' (when I'd prefer a notice) but not for the monthly 'every time' ones (where I EXPECT the top up to happen) when I DONT want/need the double confirmation of "we topped you up"and "we renewed your pack" every time?

 
 
 
 


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  # 1656747 23-Oct-2016 23:16
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Hmmm, don't know about that one. Monthly Auto-Topup doesn't really involve my system.





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


2566 posts

Uber Geek


  # 1663176 3-Nov-2016 10:42
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2degreesCare:

 

To stop the low Balance notifications text 'stop low' to 233. 

 

^POB

 

 

 

 

I have been trying to sort this today as I sent a pic message and my balance dropped below the $2.50 trigger point, but I just gt a "Whoops. we cant recognize that code" reply?

 

 

 

I also have about 1000 minutes, unlimited txt and 1Gb data rolling over on my $19 plan, so only EVER need to know when topping up (scheduled a $20 payment the day before anyway) so cant these "Low money" messages only be sent when a CHARGEABLE action is taken?

 

every text i send (unlimited free!) or call I make (plan inclusive) I still get a reminder?


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2degrees

  # 1663286 3-Nov-2016 12:44
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@PhantomNVD 

 

What number did you send it to? Can you PM your number and 4 digit PIN please?

 

Thanks

 

^POB


2566 posts

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  # 1663308 3-Nov-2016 13:29
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2degreesCare:

@PhantomNVD 


What number did you send it to? Can you PM your number and 4 digit PIN please?


Thanks


^POB



Actually got a separate text a couple mins later saying it was accepted too?

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