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998 posts

Ultimate Geek
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Topic # 205825 28-Nov-2016 18:32
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i couldnt get an answer from the helpdesk as they simply were not sure and wanted me to call back another day to find out


However Ralph is the man im sure he knows.




My brother, originally signed up with Snap, on a year 2 contract with ADSL/Snap plus. Contract Expires 28 March 2017 so 4 months to go. ETC is 299 im told.


Fibre has just gone live in their area 




im told they CANT signup to your 59$ 2year promo, since still in contact, thats fine. (without paying the 299 anyway,)




the question is, if he wants to change from ADSL to Fibre within his current contact, ie a service change from ADSL to Fibre with your standard fibre pricing, will his contract still be ending on March 2017


(like it would be if he was on a 2degrees ADSL plan instead of a SNAP one) ?













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1531 posts

Uber Geek
+1 received by user: 269


  Reply # 1679380 29-Nov-2016 12:12
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Heya Dan,


He can certainly change from his current Snap ADSL connection to a 2degrees UFB connection without any penalties under the current contract (he can even do this himself in Your 2degrees through the Change Plan option), the only exception is the one which the helpdesk has outlined, which is the recontracting to the current promotion would need to break the current contract.




Ralph ^JOB


998 posts

Ultimate Geek
+1 received by user: 93

Lifetime subscriber

  Reply # 1679381 29-Nov-2016 12:17
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thanks Ralph 



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