Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7


2274 posts

Uber Geek


  # 1682463 5-Dec-2016 13:15
Send private message

phantomdb:

 

Kopkiwi:
sign: If it makes you feel any better I am having a very similar problem with 2degrees gigabit fiber plan. I seem to be stuck on my old speed profile of 200/20. Nothing has seem to fix it despite many calls to 2degrees, running through all the same trouble shooting with a new call rep. Chorus have even checked the cabinet up the road. At a lost really. Considering changing providers to see if that fixes anything.


I will be calling to change tomorrow.

 

 

 

Where is your ONT located?

 

In a cabnet?

 

On the wall?

 

In the roof?

 

 

 

if its in a confined space maybe its overheating?

 

 

 

 

Definitely isn't over heating. It's in the garage on the wall, completely open.


976 posts

Ultimate Geek

Trusted

  # 1682482 5-Dec-2016 13:28
Send private message

Have you tried it by doing a PPPoE connection from a pc/laptop with a gig card directly to port 1 on the ONT. To ensure its definitely connecting at 1000mbps to the ONT. 

 

Then doing a speed test once that has confirmed. Otherwise we can only speculate. 

 

 


 
 
 
 




2274 posts

Uber Geek


  # 1682526 5-Dec-2016 14:19
Send private message

darylblake:

 

Have you tried it by doing a PPPoE connection from a pc/laptop with a gig card directly to port 1 on the ONT. To ensure its definitely connecting at 1000mbps to the ONT. 

 

Then doing a speed test once that has confirmed. Otherwise we can only speculate. 

 

 

 

 

 

 

Will be doing that tonight. I left my laptop at home over the weekend. Will be taking with me tonight to test :-)


4197 posts

Uber Geek

Trusted

  # 1682579 5-Dec-2016 14:58
One person supports this post
Send private message

Kopkiwi:

 

darylblake:

 

Have you tried it by doing a PPPoE connection from a pc/laptop with a gig card directly to port 1 on the ONT. To ensure its definitely connecting at 1000mbps to the ONT. 

 

Then doing a speed test once that has confirmed. Otherwise we can only speculate. 

 

 

 

 

 

 

Will be doing that tonight. I left my laptop at home over the weekend. Will be taking with me tonight to test :-)

 

 

Not all laptops are capable of gig, and laptops that are capable often have software that's not. It's incredibly difficult to be confident that a given machine is capable of gigabit...

 

I have an Intel i7-2600K with Intel chipset gigabit ethernet port with latest drivers and I can get 930+Mbps on speedtest, but an iperf test shows sub-optimal behaviour on single thread performance.

 

I also have an Odroid C2 (like a raspberry Pi but 300% more kickass) and it however DOES give expected wonderful results on my Fibre MAX lines...

 

My i5 Tablet with gigabit ethernet over USB3 only gives 600ishMbps on speedtest.

 

What does this mean?

 

In most (not a few, not some, but MOST) of the cases where users have reported that their 'gigabit' connections weren't working to spec, it was their router, their network or their PC that was at fault. At the moment it's something like 10-12 cases I have looked at myself and only 1 was network related.

 

I also have a 740Mbps DIFFERENCE between a speedtest.net result between Chrome and Firefox on my i7 pc.

 

Cheers - N

 

[ps. That said, checking the negotiated port speed from the ONT by connecting directly and looking at the ethernet link properties is a good move]

 

 





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


1537 posts

Uber Geek

Trusted
2degrees

  # 1682629 5-Dec-2016 16:21
Send private message

Hi Kopkiwi,

 

Can you please message us with your address and broadband customer number, as well as the serial number from your ONT?

 

By the sounds of things, the ONT isn't negotiating the right speed on the port, and we can get Enable to check this out for you. Sounds as though excluding any damage to the ports, you've ruled out it being a physical problem (as long as the port on your router isn't limited to 100Mbps somehow)

 

Do you still have a router supplied by us at all? this could be a good option to eliminate your router as a potential cause int he meantime.

 

Thanks,

 

Ralph ^JOB


8872 posts

Uber Geek

Lifetime subscriber

  # 1682633 5-Dec-2016 16:29
Send private message

@Talkiet all what you said shoulnt matter as all the op is trying to do is work out where the 100mbit bottle neck is and replace what ever it is thats causing the issue.

 

the laptop is connecting at 1gbps so its safe to say it will transfer faster than 100mbps so its fine to use to test directly into the ONT with a PPPoE session




2274 posts

Uber Geek


  # 1682767 5-Dec-2016 17:50
Send private message

So how do I run a speed test plugging straight into the ONT? It just sits at Unidentified No Internet.


 
 
 
 




2274 posts

Uber Geek


  # 1682770 5-Dec-2016 17:54
Send private message

And now I'm getting 300 down and 250 up.

818 posts

Ultimate Geek

Trusted

  # 1682790 5-Dec-2016 18:30
One person supports this post
Send private message

Kopkiwi:

 

So how do I run a speed test plugging straight into the ONT? It just sits at Unidentified No Internet.

 

 

That's to be expected. The device connected to the ONT needs to be set with the same settings your router does. This is VLAN 10 tagged PPPoE, with your 2dg username and password. Not all NICs can do the VLAN tagging though.

 

From your other post saying you're getting 300/250 now though, this eliminates the need to check whether or not the connection between your router and the ONT is 1Gbps.

 

Getting 300/250 indicates there's no longer a 100Mbps link somewhere between the ONT and your PC. The issue however could still be in many places: Your PC, your router, the ONT (depending where in NZ you are), the backhaul from the LFC to 2degrees, something with 2degrees itself, or the speedtest.net server you're using. Considering the Asus router you've mentioned looks to be pretty well specced, I'd be pointing my finger at your PC at this stage. Not all computers can handle gigabit. This is especially true of laptops.

 

Also just to confirm, do you have your Asus router connected straight to the ONT, or do you still have a Fritzbox somewhere in the mix?


Mad Scientist
20904 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1682848 5-Dec-2016 19:10
Send private message

Do you have a 2d router? That's where I'd start, with "oem" hardware




Involuntary autocorrect in operation on mobile device. Apologies in advance.


2 posts

Wannabe Geek


  # 1683196 6-Dec-2016 11:18
Send private message

I'm having the same type of issue went from getting ~950 Down and ~530 up, Now I'm only getting ~400 Down and ~400 up


540 posts

Ultimate Geek

Subscriber

  # 1683201 6-Dec-2016 11:34
Send private message

Just some inside info how the enable network is setup. The total bandwidth downstream is 2.5g and upstream is 1.5g divided between 24 customers. All service is a best case and you are only guaranteed 2.5mb so if you have 8 people on gig plans downloading heavily you will all struggle to get your max speed. It's a shared medium much like HFC (Vodafone cable)




[ SIGNATURE HERE ]


Mad Scientist
20904 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1683204 6-Dec-2016 11:40
Send private message

phantomdb: Just some inside info how the enable network is setup. The total bandwidth downstream is 2.5g and upstream is 1.5g divided between 24 customers. All service is a best case and you are only guaranteed 2.5mb so if you have 8 people on gig plans downloading heavily you will all struggle to get your max speed. It's a shared medium much like HFC (Vodafone cable)


Is it different with chorus? Thanks




Involuntary autocorrect in operation on mobile device. Apologies in advance.


818 posts

Ultimate Geek

Trusted

  # 1683207 6-Dec-2016 11:44
Send private message

joker97: Is it different with chorus? Thanks

 

Chorus UFB uses GPON as well. The number of ONTs per OLT may be different, depending on the area though.




2274 posts

Uber Geek


  # 1683233 6-Dec-2016 12:23
Send private message

phantomdb: Just some inside info how the enable network is setup. The total bandwidth downstream is 2.5g and upstream is 1.5g divided between 24 customers. All service is a best case and you are only guaranteed 2.5mb so if you have 8 people on gig plans downloading heavily you will all struggle to get your max speed. It's a shared medium much like HFC (Vodafone cable)

 

 

 

I was aware of that but I've spoken with others in the area and no one else has had the same issues I have.


1 | 2 | 3 | 4 | 5 | 6 | 7
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.