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2149 posts

Uber Geek
+1 received by user: 168


  Reply # 1686540 12-Dec-2016 13:37
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sorceror:

 

Kopkiwi:

 

OK, so had the company out that wired up the place. They ran some tests on the cabling and ports and they said it's all up to spec. Getting 1Gb through the cables, there is no bends or busted connections. Everything from my end is completely as it should be. 

 

 

 

2degrees have said everything at their end is fine. Enable have said everything for them on the SYSTEM is fine.

 

 

 

What the f(ire tr)uck is left. 

 

 

get a fritzbox 7490 back into the network IMO - if that's causing issues then there's not much that they can blame you for.

 

 

 

 

 

 

I had 2 in use. Both had the same issue.


149 posts

Master Geek
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  Reply # 1686545 12-Dec-2016 14:03
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Kopkiwi:

 

sorceror:

 

Kopkiwi:

 

OK, so had the company out that wired up the place. They ran some tests on the cabling and ports and they said it's all up to spec. Getting 1Gb through the cables, there is no bends or busted connections. Everything from my end is completely as it should be. 

 

 

 

2degrees have said everything at their end is fine. Enable have said everything for them on the SYSTEM is fine.

 

 

 

What the f(ire tr)uck is left. 

 

 

get a fritzbox 7490 back into the network IMO - if that's causing issues then there's not much that they can blame you for.

 

 

 

 

 

 

I had 2 in use. Both had the same issue.

 

 

but you don't anymore... i would keep it there until this problem is resolved otherwise they can just blame your router every time.


 
 
 
 




2149 posts

Uber Geek
+1 received by user: 168


  Reply # 1686555 12-Dec-2016 14:37
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sorceror:

 

Kopkiwi:

 

sorceror:

 

Kopkiwi:

 

OK, so had the company out that wired up the place. They ran some tests on the cabling and ports and they said it's all up to spec. Getting 1Gb through the cables, there is no bends or busted connections. Everything from my end is completely as it should be. 

 

 

 

2degrees have said everything at their end is fine. Enable have said everything for them on the SYSTEM is fine.

 

 

 

What the f(ire tr)uck is left. 

 

 

get a fritzbox 7490 back into the network IMO - if that's causing issues then there's not much that they can blame you for.

 

 

 

 

 

 

I had 2 in use. Both had the same issue.

 

 

 

 

Thankfully I worked there for 3 years so that isn't happening :-)

 

 

 

They've asked me to plug the Fritz back in and so they and Enable can run a simultaneous speed test.

 

but you don't anymore... i would keep it there until this problem is resolved otherwise they can just blame your router every time.

 




2149 posts

Uber Geek
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  Reply # 1686682 12-Dec-2016 20:33
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Spent an hour on the phone with 2D tech support, reset the modem, reloaded the firmware, re loaded the settings and profile. Speeds went up to normal. End teh phone call and within 10 minutes I'm back down to rubbish. Starting to get seriously f***ing pi%%ed off.




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  Reply # 1687596 14-Dec-2016 10:41
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To the point of taking the piss now. Every time I call up to arrange a fault with Enable they want to run the same dam trouble shooting tests that Have been done 10 times now, they haven't worked before, why would they work now?


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Wannabe Geek
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  Reply # 1687599 14-Dec-2016 10:44
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I have given up trying their call center, I have PM'd the 2degrees rep on these forums but got no reply.

 

I am in the process of switching providers now. Pretty disappointing but I am cutting my losses I have better things to do with my time than run the same tests every time and wait in their call centre wait times.


799 posts

Ultimate Geek
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  Reply # 1687607 14-Dec-2016 11:06
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If you do change providers, be sure to report back whether it makes any difference.

 

From an ISP perspective, 9 times out of 10 UFB speed issues are due to CPE. See an example here: http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=205890&page_no=6#1687132


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Ultimate Geek
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  Reply # 1687609 14-Dec-2016 11:08
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Here's hoping it's not bad fibre or bad ont as a provider swap won't fix that




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2149 posts

Uber Geek
+1 received by user: 168


  Reply # 1689606 15-Dec-2016 16:38
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And now they want to run a simultaneous speed test with enable before sending out a tech. But they need to send me a "special" router for that. Which is out somewhere else and I won't be able to get for a week.

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Wannabe Geek
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  Reply # 1692955 20-Dec-2016 18:35
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So I switched providers, to see if there was any improvement. Lo and behold, already a huge improvement with all the same set up. Still a few kinks to iron out but already getting well beyond my speeds with 2degrees. 

 

 

 

 


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Ultimate Geek
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  Reply # 1692965 20-Dec-2016 19:33
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sign:

 

So I switched providers, to see if there was any improvement. Lo and behold, already a huge improvement with all the same set up. Still a few kinks to iron out but already getting well beyond my speeds with 2degrees.