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100 posts

Master Geek
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# 207880 18-Jan-2017 09:55
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Unbelievable

 

Long term account holder, home broadband user too. As part of a new job I need to change provider, will take my number. Trying to get my account switched over to partner's number (or change my number to hers so we are still a customer) Some poor call centre guy & his supervisors just can't get it, can't be done etc etc. So now they will lose my Broadband, my mobile & partner's mobile business. All our business.

 

Nothing like loyalty guys.


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1531 posts

Uber Geek
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2degrees

  # 1705298 18-Jan-2017 15:47
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Hi there Freemark,

 

I'm afraid what you are looking to do isn't possible, due to a couple of reasons. The first one being that when a number is ported out from us, the account associated with it is closed. Additionally, if a number is already with us, it can't be moved across to another account, it can only have it's own account linked in relationship with the first account.

 

Can you please message us with the details of your account and your mobile number with us, and we can check out the situation and try to find a way to do what you are after.

 

Thanks

 

Ralph ^JOB


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Subscriber

  # 1705302 18-Jan-2017 15:49
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Sounds like your billing systems are a bit inflexible in that case. Are you saying that if I get sick of my phone and want to give it to someone else I cant?





Richard rich.ms

 
 
 
 


69 posts

Master Geek
+1 received by user: 10


  # 1705811 19-Jan-2017 14:46

richms:

 

Sounds like your billing systems are a bit inflexible in that case. Are you saying that if I get sick of my phone and want to give it to someone else I cant?

 

 

 

 

No, in that case you just take your SIM out and give your phone to someone else.




100 posts

Master Geek
+1 received by user: 11


  # 1706874 21-Jan-2017 12:03
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2degreesCare:

 

Hi there Freemark,

 

I'm afraid what you are looking to do isn't possible, due to a couple of reasons. The first one being that when a number is ported out from us, the account associated with it is closed. Additionally, if a number is already with us, it can't be moved across to another account, it can only have it's own account linked in relationship with the first account.

 

Can you please message us with the details of your account and your mobile number with us, and we can check out the situation and try to find a way to do what you are after.

 

Thanks

 

Ralph ^JOB

 

 

I have emailed customer support, I have called, I have messaged someone on GeekZone. I have been asked for feedback and explained the situation. No responses, nada. 

 

Too late, Broadband being cancelled today.

 

I don't accept that I couldn't close my partner's PrePay account so her number became free, then changed my number to that one - with any will there is a way.

 

I am  a GM with the authority  to negotiate my Company Mobile & Broadband accounts as well - so potentially a lot of business there which 2degrees won't now be in the mix for.

 

I promoted you guys with a passion over the last few years, was loyal, paid my bills spent, on extras etc etc.

 

That's life I guess.

 

 


249 posts

Master Geek
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  # 1706891 21-Jan-2017 13:05
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Just my opinion but I think you are being a bit harsh. What you are trying to do is a little unorthodox and I think you'll find most telcos will need to think through the best way to achieve this. I accept that you could have had a bad customer experience though but don't think you should use that as a basis to make a business decision around your organisations communication requirements.

Incidentally, and to offer some support to 2degrees, I am also an IT decision maker and have been a very satisfied 2degrees business customer for a number of years.

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  # 1706895 21-Jan-2017 13:12
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I think you rate yourself a bit too much and just weren't willing to take advice on the best way to achieve what you wanted.

 

From what I have seen from 2degrees (in the small business space anyway), there consultants were more than willing to listen to different requirements and come up with solutions to different situations.


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