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602 posts

Ultimate Geek
+1 received by user: 127


# 208221 1-Feb-2017 15:59
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Hi,

 

Have two clients having issues with POPing and SMTP to pop.snap.net.nz/smtp.snap.net.nz - Randomly timing out/going slow

 

2Degrees Helpdesk not aware of any issue - anyone else seeing this before I dig into it in a big way?

 

 

 

Clint

 

 

 

 

 

 


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2 posts

Wannabe Geek


  # 1714116 1-Feb-2017 19:13
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same problem here, (tauranga), been happening for 2 or 3 days now. checked all settings, still not connecting randomly, or very slowly. webmail is ok.


756 posts

Ultimate Geek
+1 received by user: 245


  # 1714306 2-Feb-2017 08:39
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yep, my Ipad is very slow to fetch email on fibre100 connection. Former snap customer if that makes a difference


 
 
 
 


586 posts

Ultimate Geek
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  # 1714313 2-Feb-2017 08:45
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Same here.

 

Was intermittent last month - now worse here.

 

Average over 1 minute to Authenticate pop.

 

Occasionally timeouts or asks again for password!

 

Webmail is fine.


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Wannabe Geek


  # 1714411 2-Feb-2017 12:00
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Pop3/smtp  all ok again at 11.45 a.m. interested to see how long it lasts.


586 posts

Ultimate Geek
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  # 1714412 2-Feb-2017 12:01
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Was just writing the same.

 

Hope it lasts too.


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Uber Geek
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2degrees

  # 1714443 2-Feb-2017 13:03
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Hey All,

 

Thanks for the posts on this, we have been able to isolate the cause and remedy this, everything should be back to normal as of around 11.30 this morning.

 

Thanks,

 

Ralph ^JOB


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Uber Geek
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  # 1714447 2-Feb-2017 13:13
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Good ol' reboot does the trick. wink


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Uber Geek
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  # 1714453 2-Feb-2017 13:27
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Using ISP provided email accounts and email servers is generally not recommended. Use a specialist - gmail, fastmail, office365, etc.


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