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56 posts

Master Geek
+1 received by user: 13


# 208503 14-Feb-2017 23:04
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Now as per the topic title, you may think this should be hilariously simple, so did I, but something is not going to plan here.
So according to the 2 Degrees website, your DSL (VDSL in my case) password should be "The password you chose at sign up."
And according to other posts on Geekzone, that password should be the SAME password as the password you use to log into your account page.
(https://secure.2degreesbroadband.co.nz/summary)

 


Now I know what the password is to log into the account page but I do not know if that is the same password as programmed into my 7490, considering I received the modem completely configured.
Because I want to try another modem (NF10W) to see how that works, I of course had to provide my VDSL username and password.

So I did. In the NF10W admin page, I entered my <username>@snap.net.nz account and the SAME password I use to log into my account page with.
But the VDSL connection is not established and the logs show a login failure. Ok, maybe not the same password then? Plugin the 7490 again.

So I go into my account page and see an option to my change my password. I change my password to something else - logout and login onto the page to ensure that all works. Awesome.
I go into my 7490 admin page and just to be certain, I make a backup of all the settings. I then go into the DSL section and change my password to the same password I changed to enter the account page.

"The Internet connection check failed. Log in with the Internet service provider failed. Check the account information you entered (user name and password)."

Thankfully, I managed to "unpaint" myself out of that corner by restoring the settings backup I had made earlier.  I tried this process several times, same results and ending in me restoring the backup again on my 7490.

So I give up - either I do something wrong (most likely), or the password to access my account page IS NOT my VDSL connection password? And if it isn't, where and how can I reset that password?



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2232 posts

Uber Geek
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  # 1720392 15-Feb-2017 08:40
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Its the original password at signup not what you think you've changed it to. Otherwise call the help desk.





Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


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56 posts

Master Geek
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  # 1720688 15-Feb-2017 15:31
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Spyware:

 

Its the original password at signup not what you think you've changed it to. Otherwise call the help desk.

 

 

So there is no way to change it?


 
 
 
 


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  # 1720701 15-Feb-2017 15:44
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On some routers you can open the backup config file with a text editor or hex decoder to find the password in plain text



56 posts

Master Geek
+1 received by user: 13


  # 1720864 15-Feb-2017 21:15
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nickb800: On some routers you can open the backup config file with a text editor or hex decoder to find the password in plain text

 

 

 

Nah it's encrypted. Routerpassview also can't decode the router backup file.


4 posts

Wannabe Geek


  # 1722516 19-Feb-2017 01:03
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Your "Your 2degrees" and your VDSL services password is not the same.

 

You can only get the service password changed by calling their help desk.


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  # 1722539 19-Feb-2017 09:42
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erik:

 

So there is no way to change it?

 

 

 

 

If you've just forgotten it and want it reset, call customer care. They should be able to sort that out for you.





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


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