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620 posts

Ultimate Geek


  #1724357 22-Feb-2017 12:08
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I topped up my phone online yesterday, only thing I couldn't use was the App


86 posts

Master Geek


  #1724501 22-Feb-2017 15:20
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catfood:

 

I haven't been able to top up my phone balance for five days now! Why wasn't any warning given?

 

If 2DegreesMobile were actually sincere about customer inconvenience then they would have provided free or debt/IOU calling to prepaid customers whose balances expired and couldn't be topped up during the planned upgrade period, especially when they didn't provide any forewarning at all, just a technical web page notification which nobody would normally see.

 

What an incredibly arrogant lapse in customer service to not provide any forewarning via sms and media outlets when such a long period of disrupted service was planned. Sure, this may well have been a huge and necessary upgrade but its roll out has been a joke and the only conclusion that can be drawn from this experience this that 2Degreemobile clearly don't feel any sense of responsibility or goodwill towards their prepaid customers.

 

 

Between 5PM yesterday and roughly 12PM today was the only period where you weren't able to topup. You can topup with the normal vouchers, online or by calling 201. Any packs that are due to renew will still go through, and you can add any new packs by texting the relevant messages to 233.

 

Where is this notion that topups have been down for five days coming from?

 

Edit: According to Facebook messages, they were giving out free minutes and data last night to those that were trying to topup but couldn't. So to be fair they have been doing right by the customers that have called them to see if any solutions were available, whereas the ones that haven't and just thrown their hands up in the air rightfully missed out.


 
 
 
 


888 posts

Ultimate Geek

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  #1724553 22-Feb-2017 16:42
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The app is now pushing a message saying availability will be restored on the 23rd. However until this morning, the pop up message was noting availability would be restored on 22nd.

 

Reading between the lines, there appears to be a little bit of slippage to the time frames.  


86 posts

Master Geek


  #1724796 22-Feb-2017 22:47
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All messages on the app, website and *100# now simply state "Check back tomorrow" rather than giving a specific date like they did previously (even after the updated it to say Thursday 23rd) - either it's confirmation it will all be up tomorrow, or something has gone catastrophically wrong and they have no idea when everything will be back.

 

I guess we will find out in the morning...


10 posts

Wannabe Geek


  #1724806 22-Feb-2017 23:20
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2Degrees should probably have advertised the service will be back on Wednesday - and omitted the date..


1264 posts

Uber Geek

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Lifetime subscriber

  #1724809 22-Feb-2017 23:31
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MrCurly:

2Degrees should probably have advertised the service will be back on Wednesday - and omitted the date..



Well, this morning the app was telling me Wednesday 23rd, so, that would be August...

10 posts

Wannabe Geek


  #1724811 22-Feb-2017 23:40
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We are still talking 2017?     


 
 
 
 


1578 posts

Uber Geek


  #1724880 23-Feb-2017 08:51
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I wonder how many tomorrows before the app starts working again?

2345 posts

Uber Geek

Subscriber

  #1725153 23-Feb-2017 13:46
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I tried to top up last night - was told tomorrow

 

Tried today (which was tomorrow) and got told to try tomorrow (same message)

 

I was able to use the other online top up method BUT it was not as flexible as the other system (the drop down box only gave $20, $25 and $30 options, I needed $26)


450 posts

Ultimate Geek


  #1725227 23-Feb-2017 15:04
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from facebook..

 

NTERNAL SYSTEMS UPGRADE - Updated 10:40 23 Feb

 

We are in the process of an internal systems upgrade and are experiencing some unexpected implementation issues, which we’re working on right now. We are really sorry for the inconvenience.

 

This is taking longer than we expected and it’s all hands on deck at the minute. In the meantime below is a reminder of what’s available and what’s not. Please note calling, texts and data are not affected and you can still top up, pay your bill, and buy value packs.


364 posts

Ultimate Geek


  #1725307 23-Feb-2017 16:56
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I don't mind an outage, as long as I'm not going to be penalized for missing my bill payment due date tomorrow.

 

I've tried to pay by internet banking but there's not enough space in the account number field to enter my number - it requires six 0's in front for some reason and I can only squeeze in five.


450 posts

Ultimate Geek


  #1725371 23-Feb-2017 19:44
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best to use your existing method rather than try something new.


1590 posts

Uber Geek

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  #1725373 23-Feb-2017 19:46
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moral of this story is, dont do massive system changes all at once.






364 posts

Ultimate Geek


  #1725376 23-Feb-2017 20:01
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GEOMAX:

 

best to use your existing method rather than try something new.

 

 

Yes I agree, but my existing method is paying through 'Your 2Degrees' and that's still down


Webhead
2470 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1725428 23-Feb-2017 22:14
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Got the same problem, my subscription is due for payment tomorrow - but still no way to pay with card and the app.


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