Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11
941 posts

Ultimate Geek

Trusted

  #1726267 25-Feb-2017 22:02
Send private message

Last night it said I was sent a verification email which I never got

 

Tried again just now still no verification email

 

Clearly a poorly planned and managed 'upgrade'

 

Time to consider changing to Skinny

 

 

 

 


3229 posts

Uber Geek


  #1726276 25-Feb-2017 22:41
Send private message

i cant check the mobile app to get my data and minutes i have left, not working,  and if i try on my PC it wont authenticate my e mail . So i have to ring and just get recorded messages still saying try later . Sigh.





Common sense is not as common as you think.


 
 
 
 


450 posts

Ultimate Geek


  #1726463 26-Feb-2017 12:39
Send private message

check this out from 2degrees facebook.

 

note free calling today.

 

 

 

 

 

 

 

 

2degrees

 

Yesterday at 11:17 ·

 

 

 

 

 

 

 

 

 

 

---- Free Calling & Text to NZ and Australian numbers for all 2degrees mobile customers --- 8.10am update

 

We know you’ve had a really tough time trying to get hold of us, top up and buy value packs over the past few days.

 

We’re sorry, we’re working on it and when we have news we’ll share it here.

 

 

To make sure you can keep in touch without worrying about the cost, we’ve made it free to call or text from your 2degrees mobile to any New Zealand or Australian mobile or landline from 6am today to 6am tomorrow.

 

That means calls or texts to standard landlines or mobiles in NZ and Australia won’t be charged to your pay monthly account or be deducted from your prepay balance.

 

Again, we are really sorry about the impact our internal system change has had on our customers. We read your comments and appreciate your frustration, so thank you for bearing with us.

 

The team at 2degrees

 

- As we’ve previously posted, call wait times are long and customer demand on our 201 bill payment/top-up service is also high, so we recommend you go online to top-up and pay your bills, see below for more info.

 

- Customers can top-up online at http://www.2dm.co.nz/topup, in one of our stores by E-Top-Up or by Voucher texting the voucher code to 201 or by dial *100*2# and reply with the voucher number.

 

- You can still buy a Value Pack by texting the pack name to 233. To get your balance dial *100*1#

 

 

 


941 posts

Ultimate Geek

Trusted

  #1726492 26-Feb-2017 13:37
Send private message

GEOMAX:

 

check this out from 2degrees facebook.

 

note free calling today.

 

 

 

 

Its confusing, did they mean the free calling finished 6am this morning [Sun] or 6am Monday ?

 

It seems even what communication they do is problematic, why not txt everyone with an update and the offer ?

 

 

 

 

 

 


450 posts

Ultimate Geek


  #1726506 26-Feb-2017 13:49
Send private message

this update was issues today at 8 10am (extract below)

 

note it does not include data.

 

---- Free Calling & Text to NZ and Australian numbers for all 2degrees mobile customers --- 8.10am update

 

 

 

 


3229 posts

Uber Geek


  #1726509 26-Feb-2017 13:53
Send private message

xlinknz:

 

GEOMAX:

 

check this out from 2degrees facebook.

 

note free calling today.

 

 

 

 

Its confusing, did they mean the free calling finished 6am this morning [Sun] or 6am Monday ?

 

It seems even what communication they do is problematic, why not txt everyone with an update and the offer ?

 

 

 

 

 

 

 

 

 

 

only found out by accident when trying to get into my mobile account at noon, since i have nearly 3,000 minutes carried over i dont need free minutes, what i do need is to talk to someone but with every number giving me the message try again later i dont hold out much hope.





Common sense is not as common as you think.


941 posts

Ultimate Geek

Trusted

  #1726517 26-Feb-2017 14:14
Send private message

vexxxboy:

 

xlinknz:

 

GEOMAX:

 

check this out from 2degrees facebook.

 

note free calling today.

 

 

 

 

Its confusing, did they mean the free calling finished 6am this morning [Sun] or 6am Monday ?

 

It seems even what communication they do is problematic, why not txt everyone with an update and the offer ?

 

 

 

 

 

 

 

 

 

 

only found out by accident when trying to get into my mobile account at noon, since i have nearly 3,000 minutes carried over i dont need free minutes, what i do need is to talk to someone but with every number giving me the message try again later i dont hold out much hope.

 

 

Thx, I just went to again to try and check my balance and got the msg too

 

The update here is somewhat interesting...I wonder if their CIO/IT manager is looking for a new job 

 

 

 

 


 
 
 
 


4199 posts

Uber Geek

Trusted

  #1726581 26-Feb-2017 16:19
Send private message

I have done couple of $20 top ups today via online website as the 12 month since last top up lapses over tomorrow and cannot check for verification text as these SIM's are inside an EFTPOS machine. Hopefully the top ups go through straight away and I will not have 2 expired number connections next week!





Do whatever you want to do man.

  

5375 posts

Uber Geek

Trusted
Lifetime subscriber

  #1726585 26-Feb-2017 16:25
Send private message

billgates:

I have done couple of $20 top ups today via online website as the 12 month since last top up lapses over tomorrow and cannot check for verification text as these SIM's are inside an EFTPOS machine. Hopefully the top ups go through straight away and I will not have 2 expired number connections next week!



If that happens, PM me and we will sort it out. Nobody should be disconnected as a result of difficulties topping up during this period.




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


1662 posts

Uber Geek


  #1726586 26-Feb-2017 16:28
Send private message

Isn't 12 months the credit on account goes away.  24 months the number cancels.  




193 posts

Master Geek

Trusted

  #1726587 26-Feb-2017 16:31
Send private message

xlinknz:

 

 

 

Thx, I just went to again to try and check my balance and got the msg too

 

The update here is somewhat interesting...I wonder if their CIO/IT manager is looking for a new job 

 

 

As I said in the early posts of this thread the length of the planned outage seemed unreasonable if diligent and focussed planning and testing had been completed prior to the outage. Another poster pointed out that the quoted window should have included backout provision.

 

Whoever approved the length of the planned outage should IMHO be looked at closely as they clearly don't have a good understanding of how to run such a process at the business level or how to ensure that those providing the solution have done adequate testing. If I was the CEO/CIO and  I was told by my team that it would take a continuous week to complete this I would immediately assume that the development process was not complete or adequately tested and that the team were assuming that the could test things "on the fly" which of course often leads to missing deadlines.


Stu

Hammered
5466 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1726611 26-Feb-2017 17:16
Send private message

Dad was unable to send an SMS on Friday, and was advised he had no credit. He purchased a voucher and topped up $20, to be told his balance was $32.. 





Keep calm, and carry on posting.

 

 

 

Click to see full size Click to see full size


3892 posts

Uber Geek


  #1726615 26-Feb-2017 17:31
Send private message

xlinknz:  I wonder if their CIO/IT manager is looking for a new job 

 

Can't say that's something I wonder...

 

What I do wonder is if the guys at the local retailer, who can't make sales at present, will be looking for new jobs.  They weren't happy when I talked to them on Tuesday, can't imagine they're any happier now.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


5375 posts

Uber Geek

Trusted
Lifetime subscriber

  #1726634 26-Feb-2017 19:06
Send private message

rayonline:

 

Isn't 12 months the credit on account goes away.  24 months the number cancels.  

 

 

 

 

Credit lasts 365 days. The account is terminated 30 days after that, i.e. 395 days from last topup.





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


10 posts

Wannabe Geek


  #1726644 26-Feb-2017 19:37
Send private message

If you immediately terminate the number after 12 months + 30 days then you have quite aggressive timers.

 

Credit expiry is as expected, though we had a transitional stage which lasted another year - inactivated. At any point during the second year the number could be reactivated by the user by applying credit and contacting a csr, though once that second year was up the service was terminated and the number released into the available pool.


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11
View this topic in a long page with up to 500 replies per page Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.