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Stu

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  # 1727838 28-Feb-2017 17:54
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In saying that, sometimes stuff just happens...





Keep calm, and carry on posting.

 

 

 

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  # 1727863 28-Feb-2017 18:29
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I wonder how much this disaster is costing 2degrees... Still haven't gotten the app up and running again. The online store is supposed to work now, apparently. 

 

 

normally I would think this would be a turn key contract with built in back up processes and business imput etc. Now it looks more like a lowest price contract job finance driven. Not the result they wanted while looking for finance investors. Behind the scenes there must have been a highly dedicated team. Congratulations to you all.

 
 
 
 


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  # 1727910 28-Feb-2017 19:58
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vexxxboy:

 

 

 

no it's not , you need a email address for each number. People are moaning about it already.

 

 

Oh FFS, really? The best thing about vodafone is that I can have all my prepay sims in stupid devices like $15 smart watches and $1.87 GSM modules on one screen and see all the ballances at once.

 

If their total ballsup of an upgrade hasnt removed the constant logging out and in again with saved lastpass details that really dont work well with dumb login forms then the upgrade is for nothing. I moved most of my sims I seldom use to being with vodafone because of the app and seeing them all at once. Why use an email as a login if its still limited to one number, I would then have to keep a list of what email is for what number which is for what device, instead of just what number is in what device.

 

Anyway, they are giving out 500 megs to people according to facebook now, so clearly its still not going to be unstuffed.





Richard rich.ms

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  # 1727915 28-Feb-2017 20:21
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Just received:

 

 

2degrees customers affected by recent issues with our online service channels will have a free 500MB data credit* automatically applied to their account by Sunday evening.

 

The move follows our free calling and texts to New Zealand and Australian landlines and mobiles, which ran from Sunday morning to Tuesday morning.

 

2degrees Chief Executive Stewart Sherriff says the 500MB of national data, valid for 12 months, is a goodwill gesture to those who have had difficulties using the company’s online self-service channels or contacting its customer care team since a system upgrade last week.

 

“In the last week we haven’t delivered the level of service people have come to expect of 2degrees, and we apologise for that. Free data is our way of saying thanks for bearing with us as we sort things out,” says Mr Sherriff.

 

2degrees has already started applying the data credits and it will take until Sunday evening for all affected customers to receive them. Customers won’t receive a text notification, but should visit ‘Your 2degrees’, rather than call 2degrees’ Care team.

 

Mr Sherriff says customers wanting to top up, buy value packs and check balances can now use the ‘Your 2degrees’ service again or the 2degrees website. The service status section of the 2degrees website, or the 2degrees Facebook page, will continue to detail any service issues.

 

During the system upgrade the company’s national mobile and broadband networks have not been affected, with calls, texts and data flowing as usual.

 

 

 

*Affected customers are those who’ve used the 2degrees mobile network in the past 30 days.

 





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  # 1727921 28-Feb-2017 20:31
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It seems the system does support multiple accounts under one login, but the enrolment part doesn't seem to be implemented yet.

 

 

 

When you click 'Your Account', it says "Select a number below to check plan details, balances or get an add on for that number."


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  # 1727937 28-Feb-2017 21:05
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ripdog:

 

It seems the system does support multiple accounts under one login, but the enrolment part doesn't seem to be implemented yet.

 

 

 

When you click 'Your Account', it says "Select a number below to check plan details, balances or get an add on for that number."

 

 

It does, and it did, VERY briefly. I managed to get 3 SIMs setup before the whole thing carked over again and just ceased.

 

A system upgrade of this magnitude must have been simulated for cutover, but as with all such things unless you spend a lot of $$$ tracing every single system, software version and so on.... well... I'm sure they are suffering a lot more in lost revenue, goodwill, absence of topups, credits and so on. Much more than extensive, comprehensive testing and documentation ever would have cost.

 

Of course, if it hadn't fallen over so spectacularly...





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  # 1728140 1-Mar-2017 09:34
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Is it fixed? I'm still getting server error on the application on iPhone.
Just "recent issues" makes it sound like it's fixed.

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  # 1728145 1-Mar-2017 09:43
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The app is still not working (according to their website) but you can now log on via the website and pay bills etc


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  # 1728203 1-Mar-2017 11:09
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Has anyone else had problems with shared data? the two devices i share data with seem to be unable to share despite re-adding via txt and receiving confirmation of service


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  # 1728206 1-Mar-2017 11:12
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Wade:

 

Has anyone else had problems with shared data? the two devices i share data with seem to be unable to share despite re-adding via txt and receiving confirmation of service

 

 

 

 

Unfortunately there is currently a data mismatch between the new customer care & billing system and the IN which actually takes care of shared data. We are working to get them back in synch as fast possible. Sorry. :-(





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


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  # 1728294 1-Mar-2017 13:35
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SaltyNZ:

 

Wade:

 

Has anyone else had problems with shared data? the two devices i share data with seem to be unable to share despite re-adding via txt and receiving confirmation of service

 

 

 

 

Unfortunately there is currently a data mismatch between the new customer care & billing system and the IN which actually takes care of shared data. We are working to get them back in synch as fast possible. Sorry. :-(

 

 

All good, over the time this upgrade took place my daughters prepay ran out and couldn't be topped up, my pay monthly fell due for payment which didn't bother me as service continued, then the shared data broke so daughter had nothing working unitl we managed to top up last night, and then i had problems with my wifi hotspot which also uses shared data, thinking it had run its 365 days without top-up and was due to cancel 

 

Looks like we are all on the homewards stretch fingers crossed

 

 

 

 


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  # 1728756 2-Mar-2017 10:14
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the android application is working again. I noticed it at 6 00am and have tried it several times since. Well done.


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  # 1728763 2-Mar-2017 10:19
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GEOMAX:

 

the android application is working again. I noticed it at 6 00am and have tried it several times since. Well done.

 

 

Yep.  I see I've gotten 500 Meg of data that expires on Feb 28. 2018





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  # 1728823 2-Mar-2017 11:48
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I see one of my data hunt SIMS has attracted 500MB of data. I've managed to register via Email, however when I associated two additional SIMS it threw up an error message webpage each time, but subsequent emails show both were in fact successful.

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  # 1728896 2-Mar-2017 13:23
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Previously I used to be able to topup my grand daughters SIM via my account.  Now it looks like I have to go thru the long external route and enter my CC details in every time now as I don't see any way of doing this from within my account..  





Regards,

Old3eyes


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