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2793 posts

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# 210545 1-Apr-2017 15:08
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Hi

Share data has stopped working for myself and my partner. Can someone from 2 degrees please message me to resolve. Partner has had to buy multiple data packs die top sharing not working. She's actually had quite a few issues with her account since the 2 degrees "upgrade".

The automated sharing text suggests I'm sharing with her 3 times yet she is running out of data and i have heaps.


215540** is now sharing their data with 2114493**, 2114493**, 2114493**, 2269783**. Please restart your device to start sharing data. To stop txt STOP & number to 747.

Her phone number listed 3 x "2114493**" i added stars to hide her full number.

This is an ongoing problem for several months.




HTPC: Intel i3-2100 / 12GB RAM / AMD HD7750 / 480 GB SSD / 58TB Storage / MediaPortal / MadVR / Win10
AVR: Pioneer Elite SC-LX87 220W 9.2 Ch AVR
Speakers: Wharfedale Jade 7 Fronts / Jade 2c Center / Jade 5 Rears
Subs: iNuke 3000dsp 3000W proamp with 4x 15" JBL Sealed Subs
Display: Samsung 60" UA60H6400 LCD TV
Accessories: Gefen HDMI Detective with splitter


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5130 posts

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  # 1752705 1-Apr-2017 15:21
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Have you called yet and lodged an official fault ticket?

 

Linux




2793 posts

Uber Geek


  # 1752739 1-Apr-2017 16:21
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Partner rung a few times. The three times ive tried I've waited 15+ minutes and given up. That's why I'm trying here instead.




HTPC: Intel i3-2100 / 12GB RAM / AMD HD7750 / 480 GB SSD / 58TB Storage / MediaPortal / MadVR / Win10
AVR: Pioneer Elite SC-LX87 220W 9.2 Ch AVR
Speakers: Wharfedale Jade 7 Fronts / Jade 2c Center / Jade 5 Rears
Subs: iNuke 3000dsp 3000W proamp with 4x 15" JBL Sealed Subs
Display: Samsung 60" UA60H6400 LCD TV
Accessories: Gefen HDMI Detective with splitter


 
 
 
 


5130 posts

Uber Geek

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  # 1752742 1-Apr-2017 16:24
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So then you have not lodged an official fault ticket

 

Linux




2793 posts

Uber Geek


  # 1752812 1-Apr-2017 18:04
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Exactly! I figure I'll have more luck with communication on here.




HTPC: Intel i3-2100 / 12GB RAM / AMD HD7750 / 480 GB SSD / 58TB Storage / MediaPortal / MadVR / Win10
AVR: Pioneer Elite SC-LX87 220W 9.2 Ch AVR
Speakers: Wharfedale Jade 7 Fronts / Jade 2c Center / Jade 5 Rears
Subs: iNuke 3000dsp 3000W proamp with 4x 15" JBL Sealed Subs
Display: Samsung 60" UA60H6400 LCD TV
Accessories: Gefen HDMI Detective with splitter


1878 posts

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  # 1752819 1-Apr-2017 18:21
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Sounds like a case for social media

3885 posts

Uber Geek

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  # 1752941 2-Apr-2017 00:38

Try stopping shared data, check that all 3 entries for her number disappear. Then re enable it for her. Just incase the multiple entries is triggering some bug that breaks data sharing.








2793 posts

Uber Geek


  # 1753160 2-Apr-2017 11:52
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Thanks for suggestion. Unable to remove the multiple entries. I get the following error.

Something's gone wrong. We couldn't process your request for a Shared Data. Please try again.

I'm able to toggle the 3rd duplicate on and off even a restart or waiting a day between requests does not work.




HTPC: Intel i3-2100 / 12GB RAM / AMD HD7750 / 480 GB SSD / 58TB Storage / MediaPortal / MadVR / Win10
AVR: Pioneer Elite SC-LX87 220W 9.2 Ch AVR
Speakers: Wharfedale Jade 7 Fronts / Jade 2c Center / Jade 5 Rears
Subs: iNuke 3000dsp 3000W proamp with 4x 15" JBL Sealed Subs
Display: Samsung 60" UA60H6400 LCD TV
Accessories: Gefen HDMI Detective with splitter


 
 
 
 


5018 posts

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  # 1753197 2-Apr-2017 14:41
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It needs to be cleaned up from the billing system side. You definitely need to log a ticket, I'm afraid. Me just checking the IN will only makes things worse in the long run.




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


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  # 1753209 2-Apr-2017 14:59
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kiwijunglist: Partner rung a few times. The three times ive tried I've waited 15+ minutes and given up. That's why I'm trying here instead.

 

You could also try contact @2degreesCare directly.





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.


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2degrees

  # 1756416 4-Apr-2017 16:15
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Hi there apologies for the trouble you're having with sharing data. We can see your PM there and will respond now.

 

Cheers,

 

^ER




2793 posts

Uber Geek


  # 1756445 4-Apr-2017 16:49
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Thanks for assistance.




HTPC: Intel i3-2100 / 12GB RAM / AMD HD7750 / 480 GB SSD / 58TB Storage / MediaPortal / MadVR / Win10
AVR: Pioneer Elite SC-LX87 220W 9.2 Ch AVR
Speakers: Wharfedale Jade 7 Fronts / Jade 2c Center / Jade 5 Rears
Subs: iNuke 3000dsp 3000W proamp with 4x 15" JBL Sealed Subs
Display: Samsung 60" UA60H6400 LCD TV
Accessories: Gefen HDMI Detective with splitter


764 posts

Ultimate Geek

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  # 1756446 4-Apr-2017 16:54
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2degreesCare:

 

Hi there apologies for the trouble you're having with sharing data. We can see your PM there and will respond now.

 

Cheers,

 

^ER

 

 

Ever since the big system upgrade at 2D, it's been impossible to manage shared data from the 2D portal. One of my teenagers is using more of my data than I'd like, but now I don't appear able to monitor who it is. Are there plans to bring this functionality back soon, or are we out of luck? 

 

 





Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far. See: www.hillcrest.net.nz


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