Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2 posts

Wannabe Geek


# 214010 23-Apr-2017 23:28
Send private message

I'm posting this here as it's the best way I can think of to give the info a chance of being seen by someone at 2degrees who might be able to do something about it, and of helping anyone else who might hit the same problem I did.

 

On the registration page for creating a new Your 2degrees online account - the page to which a user is sent after clicking the link in their verification email - the user is prompted for four pieces of information:

 

First Name
Surname
4-digit PIN
Alternative Phone Number

 

The form checking on the web page itself will reject 4-digit PINs that it considers too obvious e.g.

 

1234
2222
9876

 

with a message saying "This value seems to be invalid" (which itself isn't the right error message, but anyway).

 

However, it appears there are other PINs that the front-end will allow to go through, but which the back end will reject. But there is no error handling for this, so the user gets the catch-all error which says:

 

"Things aren't working as they should so we can't complete your request. Please try again or call us on 0800 022 022 if you continue to have problems."

 

An example of such a PIN is 0110.

 

And yes, I found this out the hard way. Took me a week. Yes, I know it's a really bad PIN. 

 

From the various phone calls I've had with 2degrees telephone support I can confirm that it's not something they're aware of, and I don't much fancy the chances of my successfully explaining it to them, even less of that explanation then successfully wending its way through the system, hence this post.


Create new topic
535 posts

Ultimate Geek
+1 received by user: 88

Subscriber

  # 1769901 24-Apr-2017 16:42
Send private message

jebus add 2580 1397 1985 2002 to the list of bad pins too

 

 





[ SIGNATURE HERE ]


3313 posts

Uber Geek
+1 received by user: 896

Trusted
Lifetime subscriber

  # 1769904 24-Apr-2017 16:50
One person supports this post
Send private message

 please select a 4 digit number that must not be between 0000 and 9999

 

:P


 
 
 
 


519 posts

Ultimate Geek
+1 received by user: 174

Lifetime subscriber

  # 1769965 24-Apr-2017 18:55
One person supports this post
Send private message

I had a similar issue but it was with my email address if I recall. One part of their system thought my address was OK and the other part didn't. Wonder what the source code for the system looks like... Probably lots of duplicate functions in different parts of the code base implementing the same thing in different ways.


1531 posts

Uber Geek
+1 received by user: 269

Trusted
2degrees

  # 1780089 12-May-2017 11:28
Send private message

Hi, sorry for the delay replying to this.

 

We will take a look and see what we can do about the front-end accepting but the back-end rejecting specific PIN numbers.  We will also have a look at the error handling to see if we can improve it easily.

 

Please can you PM us your number, the PIN you tried to set and your name on the account. 

 

Thanks

 

^POB




2 posts

Wannabe Geek


  # 1852079 24-Aug-2017 19:28
Send private message

Oops, I completely missed this reply. Belated thanks.

 

I'll happily PM you the details requested, but will it help? As in - would my attempts have been logged, and will those logs still be accessible after all this time? If the answers are "yes", then sure.

 

If not, I tried to provide all the info you would need to replicate the issue in my original post.


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei's scholarship programme showcases international business to Kiwi undergrads
Posted 22-Jul-2019 17:53


Spark Sport launches across a range of new devices
Posted 22-Jul-2019 13:19


Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.