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2 posts

Wannabe Geek


# 214010 23-Apr-2017 23:28
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I'm posting this here as it's the best way I can think of to give the info a chance of being seen by someone at 2degrees who might be able to do something about it, and of helping anyone else who might hit the same problem I did.

 

On the registration page for creating a new Your 2degrees online account - the page to which a user is sent after clicking the link in their verification email - the user is prompted for four pieces of information:

 

First Name
Surname
4-digit PIN
Alternative Phone Number

 

The form checking on the web page itself will reject 4-digit PINs that it considers too obvious e.g.

 

1234
2222
9876

 

with a message saying "This value seems to be invalid" (which itself isn't the right error message, but anyway).

 

However, it appears there are other PINs that the front-end will allow to go through, but which the back end will reject. But there is no error handling for this, so the user gets the catch-all error which says:

 

"Things aren't working as they should so we can't complete your request. Please try again or call us on 0800 022 022 if you continue to have problems."

 

An example of such a PIN is 0110.

 

And yes, I found this out the hard way. Took me a week. Yes, I know it's a really bad PIN. 

 

From the various phone calls I've had with 2degrees telephone support I can confirm that it's not something they're aware of, and I don't much fancy the chances of my successfully explaining it to them, even less of that explanation then successfully wending its way through the system, hence this post.


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540 posts

Ultimate Geek

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  # 1769901 24-Apr-2017 16:42
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jebus add 2580 1397 1985 2002 to the list of bad pins too

 

 





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3354 posts

Uber Geek

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  # 1769904 24-Apr-2017 16:50
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 please select a 4 digit number that must not be between 0000 and 9999

 

:P


 
 
 
 


542 posts

Ultimate Geek

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  # 1769965 24-Apr-2017 18:55
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I had a similar issue but it was with my email address if I recall. One part of their system thought my address was OK and the other part didn't. Wonder what the source code for the system looks like... Probably lots of duplicate functions in different parts of the code base implementing the same thing in different ways.


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Uber Geek

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2degrees

  # 1780089 12-May-2017 11:28
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Hi, sorry for the delay replying to this.

 

We will take a look and see what we can do about the front-end accepting but the back-end rejecting specific PIN numbers.  We will also have a look at the error handling to see if we can improve it easily.

 

Please can you PM us your number, the PIN you tried to set and your name on the account. 

 

Thanks

 

^POB




2 posts

Wannabe Geek


  # 1852079 24-Aug-2017 19:28
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Oops, I completely missed this reply. Belated thanks.

 

I'll happily PM you the details requested, but will it help? As in - would my attempts have been logged, and will those logs still be accessible after all this time? If the answers are "yes", then sure.

 

If not, I tried to provide all the info you would need to replicate the issue in my original post.


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