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2 posts

Wannabe Geek


Topic # 214476 13-May-2017 18:49 Send private message quote this post

My wife has a brand new account with 2Degrees. Every thing appears to work well except she can't receive calls from Spark mobiles. I can call her from my Vodafone mobile and it works fine with other 2Dgrees mobiles. She can ring Spark mobiles okay.

When a Spark mobile calls her it gets a number unobtainable tone ( or something lie that).

We have tried contacting both Spark and 2Degrees to get it fixed. 2Degrees says the phone is fine. Spark says the number hasn't been allocated.

How do I get 'this resolved?

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Uber Geek
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  Reply # 1781739 13-May-2017 18:57 Send private message quote this post

Did your wife port her number in? If so, let me know and we'll contact Spark's porting team to check.




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.




2 posts

Wannabe Geek


  Reply # 1781755 13-May-2017 19:47 Send private message quote this post

The number wasn't ported. It's a new number from 2Degrees. However the number must have been previously in use as my wife was receiving calls and texts for someone else for the first few days.

 

 



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2degrees

  Reply # 1783173 16-May-2017 15:02 2 people support this post Send private message quote this post

Hi, if anyone else is experiencing this issue please PM us your number, phone make/model and 4 digit PIN and the details on what network you're not receiving calls or texts from. 

 

Thanks

 

^POB


57 posts

Master Geek


  Reply # 1785128 20-May-2017 13:12 Send private message quote this post

Reminds me of a situation a year or two back when i used my 2degees mobile to ring my sons 2degrees mobile and got an auto reply from telecom saying that the number did not exist, happened a few times, always in the same district.


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