Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


891 posts

Ultimate Geek
+1 received by user: 278


Topic # 215142 13-Jun-2017 20:03
Send private message

I've got a 2degrees Samsung Galaxy J2, bought in Jan 2016 from Warehouse Stationery.

 

Over the last month I've had a number of incoming calls not come through, and text messages come through after some delay.  Mostly at my house, which has poor reception.

 

I've forced the phone onto 3G/2G only.  Now when I sit here at my desk at home (suburban Whanganui) with the phone saying it's getting -111dBm RSSI on UMTS (via Network Cell Info Mini) and the no service symbol is showing.

 

I've tried to use a ZTE Blade A462 (supports all NZ bands) with the same SIM card as a comparison.  It seems more likely to drop down to 2G than lose signal completely.

 

With the Blade, in LTE/WCDMA/GSM mode, at my house, it can take ten seconds after pressing "dial" before I start to hear a ringing tone which I'm guessing is due to time taken to switch from LTE to WCDMA/GSM to make the call.

 

What can I do?  I bought the phone from Warehouse Stationery, I'm a lowly prepay customer of 2degrees.  I don't know if I should be blaming the handset or the network (or the SIM?) ... and therefore don't know who to demand to fix my problem.

 

Edit: here's a video of my signal wobbling up and down over a few minutes, while my phone sits on a desk at home.  https://goo.gl/photos/iKfqANTYvzJvVj8N7


Create new topic
Doesn't know what he doin
2877 posts

Uber Geek
+1 received by user: 368

Subscriber

  Reply # 1799690 13-Jun-2017 21:11
Send private message

Try the following: 

 

  • SIM in 2 other phones and try in other areas. All experiencing same issue? Try below. If not then issue is with handset most likely. 
  • If issue still persists you could try a SIM swap (will cost you $5 for a blank SIM). Unlikely cause though.
  • Still persists after that then it's probably just bad coverage that you'll need to live with. If you're in an area that supports roaming on Vodafone still you could try manually selecting Vodafone as the network in your phone settings.

 


IcI

676 posts

Ultimate Geek
+1 received by user: 148

Trusted

  Reply # 1799722 13-Jun-2017 23:09
Send private message

tardtasticx:

 

  • Still persists after that then it's probably just bad coverage that you'll need to live with. If you're in an area that supports roaming on Vodafone still you could try manually selecting Vodafone as the network in your phone settings.

 

 

I've found that allowing the handset to roam has resolved my signal issues. Different handset, enabled data & voice roaming (as if I was travelling internationally; auto network carrier) and now experience less signal cuts.




891 posts

Ultimate Geek
+1 received by user: 278


  Reply # 1802497 17-Jun-2017 09:59
Send private message

Update: Phone has been sent off for repair by Warehouse Stationery.  Have some nice screenshots from my phone and my wife's identical one, sitting beside each other, hers having signal and mine not.  With Network Cell Info Mini running on each with technical details.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41


Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44


Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.