Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




929 posts

Ultimate Geek


# 215142 13-Jun-2017 20:03
Send private message

I've got a 2degrees Samsung Galaxy J2, bought in Jan 2016 from Warehouse Stationery.

 

Over the last month I've had a number of incoming calls not come through, and text messages come through after some delay.  Mostly at my house, which has poor reception.

 

I've forced the phone onto 3G/2G only.  Now when I sit here at my desk at home (suburban Whanganui) with the phone saying it's getting -111dBm RSSI on UMTS (via Network Cell Info Mini) and the no service symbol is showing.

 

I've tried to use a ZTE Blade A462 (supports all NZ bands) with the same SIM card as a comparison.  It seems more likely to drop down to 2G than lose signal completely.

 

With the Blade, in LTE/WCDMA/GSM mode, at my house, it can take ten seconds after pressing "dial" before I start to hear a ringing tone which I'm guessing is due to time taken to switch from LTE to WCDMA/GSM to make the call.

 

What can I do?  I bought the phone from Warehouse Stationery, I'm a lowly prepay customer of 2degrees.  I don't know if I should be blaming the handset or the network (or the SIM?) ... and therefore don't know who to demand to fix my problem.

 

Edit: here's a video of my signal wobbling up and down over a few minutes, while my phone sits on a desk at home.  https://goo.gl/photos/iKfqANTYvzJvVj8N7


Create new topic
2958 posts

Uber Geek


  # 1799690 13-Jun-2017 21:11
Send private message

Try the following: 

 

  • SIM in 2 other phones and try in other areas. All experiencing same issue? Try below. If not then issue is with handset most likely. 
  • If issue still persists you could try a SIM swap (will cost you $5 for a blank SIM). Unlikely cause though.
  • Still persists after that then it's probably just bad coverage that you'll need to live with. If you're in an area that supports roaming on Vodafone still you could try manually selecting Vodafone as the network in your phone settings.

 


972 posts

Ultimate Geek

Trusted

  # 1799722 13-Jun-2017 23:09
Send private message

tardtasticx:

 

  • Still persists after that then it's probably just bad coverage that you'll need to live with. If you're in an area that supports roaming on Vodafone still you could try manually selecting Vodafone as the network in your phone settings.

 

 

I've found that allowing the handset to roam has resolved my signal issues. Different handset, enabled data & voice roaming (as if I was travelling internationally; auto network carrier) and now experience less signal cuts.





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.


 
 
 
 




929 posts

Ultimate Geek


  # 1802497 17-Jun-2017 09:59
Send private message

Update: Phone has been sent off for repair by Warehouse Stationery.  Have some nice screenshots from my phone and my wife's identical one, sitting beside each other, hers having signal and mine not.  With Network Cell Info Mini running on each with technical details.


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New AI legaltech product launched in New Zealand
Posted 21-Aug-2019 17:01


Yubico launches first Lightning-compatible security key, the YubiKey 5Ci
Posted 21-Aug-2019 16:46


Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26


The Document Foundation announces LibreOffice 6.3
Posted 9-Aug-2019 16:57


Symantec sell enterprise security assets for US$ 10.7 billion to Broadcom
Posted 9-Aug-2019 16:43


Artificial tongue can distinguish whisky and identify counterfeits
Posted 8-Aug-2019 20:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.