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7 posts

Wannabe Geek

# 215292 20-Jun-2017 18:39
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I have tried 3 times and 2 degrees have tried twice to port my number from Slingshot to 2Degrees and I am still with Slingshot not very good service 2 degrees, how hard can it be !!!

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3066 posts

Uber Geek


  # 1804233 20-Jun-2017 18:40
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What has the 2degrees helpdesk told you so far?

7 posts

Wannabe Geek

  # 1804236 20-Jun-2017 18:41
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That it failed thinking of chucking the sim and going somewhere else


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Uber Geek

Biddle Corp
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  # 1804246 20-Jun-2017 18:57
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Without knowing a lot more information it's really hard for anybody to comment.


Is porting simple? Yes and no. A lot of complex things go on behind the scenes that requires both the in and out provider to do things. For all we know it may not be a 2d issue and moving to another provider may result in the exact same frustrations.



412 posts

Ultimate Geek

  # 1804306 20-Jun-2017 20:23
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as sbiddle said there are many complex things that go on with porting.. most of them are to stop porting from been done without permissions


a couple of things we need to know before anyone can comment

are you currently pre or post paid
if you are prepaid did they double check the sim number (I have seen some providers not include the first four digits)
if post paid is the account actually correct


if any of the details do not match the loosing service provider (slingshot) can refuse the port



 The views expressed by me are not necessarily those of my employer

1537 posts

Uber Geek


  # 1804619 21-Jun-2017 13:32
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Hi Brutus911NZ 


Please PM us the details on this please so we can follow up with our Porting team. We need your 2degrees number, 4 digit PIN, the Slingshot number you're trying to port in and whether you were on Prepay or Pay Monthly. If you were on Prepay we need your Slingshot SIM number, if Pay Monthly the Slingshot account number. 





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