Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2 posts

Wannabe Geek


# 217772 11-Jul-2017 19:42
Send private message

I have a Samsung phone purchased in 2013 and connected to 2 Degrees, which worked perfectly for about 2 years. Since then at random times it drops me off the network - no sending or receiving texts or phone calls, and no internet connection. The phone still shows good coverage (4 or 5 bars) and there is no error message except "failed"  a long time after trying to send a text. This can happen when just sitting at home or at work (central Wellington) or while travelling through the country - there is no discernible pattern.

 

The only way to reconnect is to take the battery out - just switching power off and on again does not fix the problem.

 

Is this a 2 Degrees problem or a problem with the phone?


Create new topic
5490 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1819816 11-Jul-2017 19:46
One person supports this post
Send private message

Sounds like the handset is camping onto another network most likely VodafoneNZ as the signal is much stronger

Linux

13 posts

Geek


  # 1820057 12-Jul-2017 09:28
Send private message

I had a similar issue with my phone and 2 Degrees.  Random drop offs from the network.  A new SIM fixed it.


 
 
 
 


1537 posts

Uber Geek

Trusted
2degrees

  # 1821193 12-Jul-2017 12:12
Send private message

Hi Jasperata

 

This could be the SIM being fried or your phone's antenna or other part has had a knock and doesn't want to play ball. First of all double check your settings making sure you have Network mode and selection (2G/3G and 4G) on 'Automatic' and not locked to 2degrees or Vodafone. 

 

If their all ok you may need to get a blank SIM from any 2degrees, Harvey Normans or Warehouse Stationery store and we'll move your number over. If your current one is faulty there's no charge (PM us if you get told otherwise). 

 

If you're still having issues it could be your phone so pop your SIM into another phone and test it to see if you have the same issues. If you do please PM us details -

 

Your number and 4 digit PIN

 

Phone make/model

 

Exact location and date's it's happening - 

 

When the issue started - 

 

2-3 examples of any dropped or missed calls or error messages and where you were at the time.

 

Thanks

 

^POB

 

 




2 posts

Wannabe Geek


  # 1827121 22-Jul-2017 15:38
Send private message

A new SIM has not fixed the problem. Will now try putting my new SIM into another phone.


265 posts

Ultimate Geek


  # 1827137 22-Jul-2017 15:55
Send private message

I have had 2 people at work complain about the same issue all around Auckland

 

Other users on iPhone are fine


Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58


Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.