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406 posts

Ultimate Geek
+1 received by user: 72


  Reply # 1846090 13-Aug-2017 22:40
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Thanks everyone. Sounds like just my luck.


Separately (but related because it's one of the reasons I've been trying to call them), slightly concerned $20 topup hasn't registered after 3 days i.e. something else other than 2d support isn't quite right, but I'm on pay monthly so most essential services still going...

1458 posts

Uber Geek
+1 received by user: 227


  Reply # 1846951 15-Aug-2017 11:30
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Hi paulchinnz


Sorry if you've had any service issues that's needed our support lately. We acknowledge call wait times for some mobile customers (Broadband enquiries are normally answered well within 10 mins) have been longer than we'd like and are currently employing more staff in our NZ based call centres. 


You have the same team here to help from the Snap days in the background - JOB (Ralph) as well as others in the company who pitch in to help and if you have any issues we're happy to look into hem if you PM us the details. 


If you'd like us to look into your $20 top-up issue we'd need the following details - 


2degrees number and 4 digit PIN - 
Date of Top-Up:
Method of Top-Up (i.e. app, Your 2degrees, calling 201, Voucher, online top-up page, BNZ app?)
If paid by credit card -
Last 4 digit of card:
CC Expiry date:
Type of card:
Name on card:
If you have any reference numbers or screenshots that would be useful too.




406 posts

Ultimate Geek
+1 received by user: 72


  Reply # 1847274 15-Aug-2017 20:19
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Hi thanks @2degreescare.


Received email response yesterday to a web form submission on Sunday (impressive!), sounds like someone's looking into it, so all good. 


Sorry to be squeaky wheel (not my intent but predictable side effect of my post).

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