Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


295 posts

Ultimate Geek
+1 received by user: 22

Subscriber

  Reply # 1846090 13-Aug-2017 22:40
Send private message quote this post

Thanks everyone. Sounds like just my luck.

 

Separately (but related because it's one of the reasons I've been trying to call them), slightly concerned $20 topup hasn't registered after 3 days i.e. something else other than 2d support isn't quite right, but I'm on pay monthly so most essential services still going...





Circumspice.

1373 posts

Uber Geek
+1 received by user: 207

Trusted
2degrees

  Reply # 1846951 15-Aug-2017 11:30
Send private message quote this post

Hi paulchinnz

 

Sorry if you've had any service issues that's needed our support lately. We acknowledge call wait times for some mobile customers (Broadband enquiries are normally answered well within 10 mins) have been longer than we'd like and are currently employing more staff in our NZ based call centres. 

 

You have the same team here to help from the Snap days in the background - JOB (Ralph) as well as others in the company who pitch in to help and if you have any issues we're happy to look into hem if you PM us the details. 

 

If you'd like us to look into your $20 top-up issue we'd need the following details - 

 

2degrees number and 4 digit PIN - 
Date of Top-Up:
Amount:
Method of Top-Up (i.e. app, Your 2degrees, calling 201, Voucher, online top-up page, BNZ app?)
If paid by credit card -
Last 4 digit of card:
CC Expiry date:
Type of card:
Name on card:
If you have any reference numbers or screenshots that would be useful too.

 

Cheers
^POB


 
 
 
 




295 posts

Ultimate Geek
+1 received by user: 22

Subscriber

  Reply # 1847274 15-Aug-2017 20:19
Send private message quote this post

Hi thanks @2degreescare.

 

Received email response yesterday to a web form submission on Sunday (impressive!), sounds like someone's looking into it, so all good. 

 

Sorry to be squeaky wheel (not my intent but predictable side effect of my post).





Circumspice.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55


Fact-checking Southern Cross Next cable is fastest to USA
Posted 17-Aug-2017 13:57


Thurrott says Microsoft Surface is dead last for reliability
Posted 16-Aug-2017 15:19


LibreOffice 5.4 works better with Microsoft Office files
Posted 16-Aug-2017 13:32


Certus launches Cognition
Posted 14-Aug-2017 09:31


Spark adds Cambridge, Turangi to 4.5G network
Posted 10-Aug-2017 17:55


REANNZ network to receive ongoing Government funding through to 2024
Posted 10-Aug-2017 16:05


Chorus backhaul starts with 2degrees
Posted 10-Aug-2017 15:49


New Zealanders cool on data analytics catching benefit fraud
Posted 10-Aug-2017 09:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.