Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




23 posts

Geek
+1 received by user: 2


Topic # 222536 16-Aug-2017 12:36
Send private message quote this post

I received my monthly bill for my on-account service. On the 13th of August, I made a payment for the owing balance, $74.94, but noticed that this was not acknowledged even after a day. I assumed that the payment had simply not gone through, and tried again on the 14th. This time around, the payment was acknowledged and the balance updated immediately, as expected. However, I am seeing on my bank's transaction history that BOTH payments were taken by 2degrees, but only the later payment is showing on my account.

 

It is rather concerning that this payment of $74.94 has apparently vanished - I would like a refund for this missing amount.

 

 


Filter this topic showing only the reply marked as answer Create new topic
3303 posts

Uber Geek
+1 received by user: 1749

Trusted
Spark NZ

  Reply # 1847519 16-Aug-2017 12:40
3 people support this post
Send private message quote this post

Presumably you have raised this directly with 2 Degrees and are only posting here as a last resort?

 

Cheers - N


47 posts

Geek
+1 received by user: 14


  Reply # 1847521 16-Aug-2017 12:42
Send private message quote this post

Just yesterday my Wife received odd emails from them saying the account was stuffed. She spent 30 minutes on hold to be talked to in what I would think was a bit of a passive aggressive manner even when she provided the proof from our end that the payment had been taken. No apology or anything. We're both pretty pissed about it actually. Expect better than this.


 
 
 
 


6549 posts

Uber Geek
+1 received by user: 2961

Moderator
Trusted
Subscriber

  Reply # 1847582 16-Aug-2017 13:50
8 people support this post
Send private message quote this post

Here is not an official support thread. You're best (if you haven't already) to phone 2Degrees and ask them. They should be able to fix it up for you.





Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router Guide | Electric KiwiCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial


1378 posts

Uber Geek
+1 received by user: 209

Trusted
2degrees

  Reply # 1847633 16-Aug-2017 15:49
Send private message quote this post

Hi Delitus and Nudibranch

 

Some types of payment like internet banking or via NZ Post shops may take a day or 2 business days to get through to us, direct debit or credit card auto-payments via Your 2degrees is the quickest way to get your payment through to us. 

 

Nudibranch - Apologies if the call wasn't handled in the way we expect it.  

 

Happy to look into your issues on here if you PM us the details below but our Care team on 0800 022022 or 200 from a 2degrees phone should be the first port of call.  

 

Re the missing payment - 

 

Please PM us the 2degrees number, 4 digit PIN and the following details (if you haven't already given them to us) -
Date of payment:
Amount paid:
Method of payment (i.e. calling 201, Your 2degrees, online page, Mobile app, NZ Post, Internet banking)
Bank account number (for internet banking payments):
If paid by credit card -
Last 4 digits of card:
CC Expiry date:
Type of card:
Name on card:
If you have any reference numbers or screenshot that would be useful too.
Thanks
^POB




23 posts

Geek
+1 received by user: 2


  Reply # 1855432 30-Aug-2017 18:35
Send private message quote this post

Still awaiting the refund after two calls and two weeks. The first time I called, I was advised that the refund will be processed within two business days. That did not happen, so I called again during the following week, and was told that refunds could in fact take up to five days to process. Since then, another week has passed with no refund. What is going on? Do I need to give yet another call to chase up?


Filter this topic showing only the reply marked as answer Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10


Garmin introduce Garmin vivoactive 3
Posted 1-Sep-2017 18:38



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.