Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




36 posts

Geek
+1 received by user: 1


Topic # 222634 21-Aug-2017 19:49
One person supports this post
Send private message

My 88 year old Mum uses a chromebook and it didn't work very well with 4g so i decided to set her up with broadband.  Mum has a landline with 2degrees.  Mum also has a medical alarm.

 

First I asked to just add broadband to her account.

 

2degrees said we couldn't do that, they had to create a new account.  Hmmm, ok.

 

Then they couldn't find her address, she is in an apartment attached to a retirement village. Apartment 15 didn't exist.  So they asked Mum (88) for a lot or dp number.  How is she suppose to know that?  She did have a landline with 2degrees! The management at the rest home didn't know either.

 

So several support people later (and several hours) I got someone who said they could add broadband to the existing account and found the right address. All sorted i thought.

 

That was friday last week.  So today Mum tells me they have cut off her phone.  But no modem. What?  They have cut off her phone before she has her modem.  When the retirement village rang 2degrees they said the modem should be with her by friday.

 

So she is without a phone, medical alarm is beeping and she is expected to live like this for 5 days?

 

Crap service.

 

Hope she doesn't need an ambulance.

 

Shocking!!!!!!!!


Create new topic
20695 posts

Uber Geek
+1 received by user: 4010

Trusted
Subscriber

  Reply # 1849990 21-Aug-2017 19:50
Send private message

Are they moving it to the voip service? Will that even work with the medical alarm?





Richard rich.ms



36 posts

Geek
+1 received by user: 1


  Reply # 1849993 21-Aug-2017 19:58
Send private message

Good question.

 

They said we needed to move to voip and i told them she had a medical alarm.

 

They didn't say it wouldn't work.


 
 
 
 


4624 posts

Uber Geek
+1 received by user: 1395


  Reply # 1849999 21-Aug-2017 20:21
Send private message

Pinging @2degreesCare


20695 posts

Uber Geek
+1 received by user: 4010

Trusted
Subscriber

  Reply # 1850001 21-Aug-2017 20:24
Send private message

RoyalWulf:

 

Good question.

 

They said we needed to move to voip and i told them she had a medical alarm.

 

They didn't say it wouldn't work.

 

 

 

 

They wouldnt care. Get the sale, get the commission, move on.





Richard rich.ms

21351 posts

Uber Geek
+1 received by user: 1249

Trusted
Lifetime subscriber

  Reply # 1850005 21-Aug-2017 20:30
Send private message

RoyalWulf:

Good question.


They said we needed to move to voip and i told them she had a medical alarm.


They didn't say it wouldn't work.



They didn't say it would either

Linux




Ex JohnR VodafoneNZ 17 years 4 days



36 posts

Geek
+1 received by user: 1


  Reply # 1850010 21-Aug-2017 20:39
Send private message

Linux:
RoyalWulf:

 

Good question.

 

 

 

They said we needed to move to voip and i told them she had a medical alarm.

 

 

 

They didn't say it wouldn't work.

 



They didn't say it would either

Linux

 

 

 

What is your point?

 

I told them I wanted a landline, that she had a medical alarm, are you saying I needed to ask them if what they were recommending to me would work?


497 posts

Ultimate Geek
+1 received by user: 79

Subscriber

  Reply # 1850016 21-Aug-2017 20:47
2 people support this post
Send private message

RoyalWulf:

 

Good question.

 

They said we needed to move to voip and i told them she had a medical alarm.

 

They didn't say it wouldn't work.

 

 

 

 

IT WILL NOT WORK OVER VOIP.

 

ring the medical alarm supplier and get it swapped for a GSM/GPRS (What ever it is they call it) version before she actually needs it.

 

 






1438 posts

Uber Geek
+1 received by user: 224

Trusted
2degrees

  Reply # 1850183 22-Aug-2017 09:54
Send private message

Hi RoyalWulf,

 

Can you please PM us with the address, phone number and the name of the customer so we can look in to this for you? It certainly sounds like a very odd situation.

 

With regards to medical alarms over VOIP, these are not a clear cut situation, some will work, some won't, some may need a VOIP adapter or a GSM module to function, this should be discussed at the point of sale and the customer confirm acknowledgement of potential limitations before proceeding (which we'll obviously check to ensure has happened in this situation). 

 

Thanks,

 

Ralph ^JOB


136 posts

Master Geek
+1 received by user: 40


  Reply # 1850241 22-Aug-2017 11:48
Send private message

richms:

 

RoyalWulf:

 

Good question.

 

They said we needed to move to voip and i told them she had a medical alarm.

 

They didn't say it wouldn't work.

 

 

 

 

They wouldnt care. Get the sale, get the commission, move on.

 

 

 

 

LOL @ get the commission. what year is this, 2005


Meow
7087 posts

Uber Geek
+1 received by user: 3323

Moderator
Trusted
Lifetime subscriber

  Reply # 1850251 22-Aug-2017 12:13
Send private message

@sorceror Do note that commission is a very valid thing still for call centre staff.

 

My Nana has got a medical alarm - she had a GSM one installed since her landline is over Sparks VoIP 4G service. Pretty neat unit, has battery backup that lasts hours and doesn't require anything but power so can be anywhere in the house. Get it upgraded to that if you can.





136 posts

Master Geek
+1 received by user: 40


  Reply # 1850259 22-Aug-2017 12:26
Send private message

Targets sure are but not commission mate.

No space for commission when you're having to do things like 6 months free rental

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43


Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27


2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25


Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28


Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16


SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15


Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51


Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.