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Foo

508 posts

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  # 1853047 26-Aug-2017 18:10
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benokobi:

 

How do you actually go about changing plans with 2degrees? Website is confusing.

 

 

Tried doing it on my phone multiple times through the 2degrees store with no luck. Was in town this afternoon and popped into a store.


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  # 1853082 26-Aug-2017 19:41
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michaelmurfy:

 

benokobi: How do you actually go about changing plans with 2degrees? Website is confusing.
Give them a call? 

 

It seems michaelmurfy was correct. Their FAQ states to call them.

 

 

 

 For Pay Monthly customers:
If you're on a Pay Monthly plan you can switch plans by calling us on 0800 022 022 or 200 from your mobile.

 

Please note that if you are on a fixed term plan and wish to change to one of our new plans or downgrade your plan then there may be charges associated with your change of Plan.

 


Please also make sure you read the terms and conditions associated with your plan for a summary of the charges that may apply. You will find all of our Terms and Conditions here.

 

For Prepay customers:
Any Prepay customer can move to Pay Monthly anytime, and your credit, existing Add-Ons and Carryover Minutes will move with you, so you have nothing to lose. If you want to switch to a Pay Monthly Plan, you can call us on 0800 022 022 or 200 from your mobile.





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.


 
 
 
 


824 posts

Ultimate Geek


  # 1853135 27-Aug-2017 01:21
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IcI:

michaelmurfy:


benokobi: How do you actually go about changing plans with 2degrees? Website is confusing.
Give them a call? 


It seems michaelmurfy was correct. Their FAQ states to call them.


 


 For Pay Monthly customers:
If you're on a Pay Monthly plan you can switch plans by calling us on 0800 022 022 or 200 from your mobile.


Please note that if you are on a fixed term plan and wish to change to one of our new plans or downgrade your plan then there may be charges associated with your change of Plan.



Please also make sure you read the terms and conditions associated with your plan for a summary of the charges that may apply. You will find all of our Terms and Conditions here.


For Prepay customers:
Any Prepay customer can move to Pay Monthly anytime, and your credit, existing Add-Ons and Carryover Minutes will move with you, so you have nothing to lose. If you want to switch to a Pay Monthly Plan, you can call us on 0800 022 022 or 200 from your mobile.



Seems like a waste of staff time and my own time to waste time on the phone having me beg them to take my money.

83 posts

Master Geek

Subscriber

  # 1853213 27-Aug-2017 11:11
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Up till Friday, I had been on $69.95 plan getting 5Gb (+2Gb bonus) per month so for the sake of 5cents more per month, switched in-store yesterday and got the data allowance within minutes.  I have no need for that much data personally but I data share with a couple of friends so this will be handy.

Was happy for the post on here about these new plans as that was how I found out about them.


686 posts

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  # 1853230 27-Aug-2017 12:08
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benokobi:

 

How do you actually go about changing plans with 2degrees? Website is confusing.

 

 

You have to phone them and sit on hold for 10-15 minutes (like I did yesterday). Once they answered, it was all done within 2 minutes, so no complaints here. Just would be awesome to be able to do it online!


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  # 1853235 27-Aug-2017 12:37
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benokobi: Seems like a waste of staff time and my own time to waste time on the phone having me beg them to take my money.

 

I have to agree with you on this point. For now, I think that is the cost of business for 2 Degrees. See my next point below.

 

 

 

Benjip: 
benokobi: How do you actually go about changing plans with 2degrees? Website is confusing. 

 

You have to phone them and sit on hold for 10-15 minutes (like I did yesterday). Once they answered, it was all done within 2 minutes, so no complaints here. Just would be awesome to be able to do it online!

 

 

Considering it only took two minutes while talking to somebody, it seems like their process is very streamlined to actually give staff the power to do their job well. I know that before the big switch-over of 2 Degrees back-end earlier this year, once you logged into your account and had the orange menu bar on the left, you could change your plan on-line by yourself. I guess we are all hoping that they are customising their systems to allow customers this change in future.





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.


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  # 1853254 27-Aug-2017 13:49
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Yes, that is in the plan to come back to the self-care site. We are acutely aware it is annoying. Sorry. :-(




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


 
 
 
 


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  # 1853256 27-Aug-2017 14:00
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When they make it easier to port to another telco vs changing plans with themselves guess what I would do in that situation.





Richard rich.ms

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  # 1853340 27-Aug-2017 17:47
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richms: When they make it easier to port to another telco vs changing plans with themselves guess what I would do in that situation. 

 

Serious question, not trolling.

 

Why should they make the porting possible from within their portal? Generally, when I want to change electricity provider, ISP or mobile provider; I go to the company that I want to change to and they initiate the transfer of the account. I've never seen my current provider to initiate a port / transfer.





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.


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  # 1853344 27-Aug-2017 18:02
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Exactly, I go to the other telco and can port onto a plan of my choice. If I have to go thru the ordeal of ringing 2d to change plan, when the alternat is I can simply do a port on another telcos site, then porting to a different telco is the obviously easier solution.





Richard rich.ms

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2degrees

  # 1854201 28-Aug-2017 17:02
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As Salty says we get the lack of plan change option is causing pain but it is coming back. If anyone wants to move to these plans and doesn't want to wait on the phone please PM us your name, number, the plan you want to move to and 4 digit PIN. 

 

Thanks

 

^POB


34 posts

Geek

Subscriber

  # 1854360 28-Aug-2017 21:11
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I'm currently on the $69 plan with Neon. Could I still keep Neon if I switch to one of the new plans ($55 or $70)


259 posts

Ultimate Geek


  # 1854390 28-Aug-2017 21:25
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does anyone know if the business plans will be upgraded to match these too?


724 posts

Ultimate Geek


  # 1854835 29-Aug-2017 15:11
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Waiting to see if Spark comes to the party, if not I might just jump ship - any Spark reps here that can confirm if anything is in the pipeline?

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  # 1854839 29-Aug-2017 15:14
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Dial111: Waiting to see if Spark comes to the party, if not I might just jump ship - any Spark reps here that can confirm if anything is in the pipeline?

 

VodafoneNZ has something coming soon can't say much more ;)

 

Linux


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