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556 posts

Ultimate Geek


# 224026 29-Oct-2017 15:16
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Is anyone else using IPv6 able to try out gfycat.com and see if it's incredibly slow for them as well?  I'm only able to get transfer speeds of at most 200KB/s while using IPv6 but over IPv4 I'm getting very fast speeds (like 7MB/s +).  I'm fairly certain it's not my setup as other IPv6 sites such as YouTube are working just fine - I can stream an 8k video and it's reaching transfer speeds exceeding 10MB/s.  Before I get too serious about troubleshooting it I just wanted to see if it's just me or the same for others as well.


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470 posts

Ultimate Geek

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  # 1892936 31-Oct-2017 09:37
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Oh damn, it was the ipv6? Yeah, I've found it to be super slow for a while too. And turning off ipv6 fixes it.

 

 

 

I think that's the same thing with 4chan, from which I've found image loading to be very slow from.

 

 

 

@2degreescare hello! Can you check this out? Also please look at 4chan.org and i.4cdn.org


1537 posts

Uber Geek

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2degrees

  # 1893249 31-Oct-2017 17:23
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Hi guys,

 

We aren't aware of any issues at this time.

 

Can you please message us with traceroutes to these services, both on ipv6 and ipv4, while affected, and we'll check it out. If you could include your broadband customer number, physical address and connection type as well, that'd be appreciated

 

Thanks

 

Ralph ^JOB


 
 
 
 




556 posts

Ultimate Geek


  # 1895581 5-Nov-2017 18:46
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Have you had a chance to take a look at the details I sent in the PM?


1537 posts

Uber Geek

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2degrees

  # 1895935 6-Nov-2017 12:52
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hey guys,

 

Apologies we haven't been back to you on this, we are looking in to it.

 

Cheers

 

Ralph ^JOB


10 posts

Wannabe Geek


  # 1900710 14-Nov-2017 15:07
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I just tried that website, Gfycat is very slow for me too. Speed was around 2.5 Megabit download.


10 posts

Wannabe Geek


  # 1900996 14-Nov-2017 22:29
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Website seems to be running normal for me now.


470 posts

Ultimate Geek

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  # 1905029 21-Nov-2017 10:18
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@2degreescare

 

 

 

Hello! Have you heard back from the network team on this? Thanks.


 
 
 
 




556 posts

Ultimate Geek


  # 1908908 28-Nov-2017 11:22
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For now I've (reluctantly) turned IPv6 off on my router while waiting for some more information.  


470 posts

Ultimate Geek

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  # 1911727 1-Dec-2017 15:42
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@2degreescare

 

 

 

Ugh, seems streamable.com is also affected. This is driving me nuts, please post an update.




556 posts

Ultimate Geek


  # 1911728 1-Dec-2017 15:44
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What router are you using, Ripdog?


1537 posts

Uber Geek

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2degrees

  # 1912610 4-Dec-2017 12:41
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Hey guys,

 

We haven’t heard anything back yet so I’ve sent this to our team again to investigate. We’ll post here once we know more. @ripdog can you PM us your customer number, address, the modem you’re using, and traceroutes for both sites on IPv4 and IPv6 and as  well as what speeds you’re getting if possible. We’ll pass these on to our team which may help to narrow down the issue.

 

Cheers,

 

^BRM


470 posts

Ultimate Geek

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  # 1912756 4-Dec-2017 16:15
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I've already sent all that information. (Message ID 402027).

 

 

 

I'll send it again if that helps.

 

 

 

@Obraik I'm using the FritzBox 7490 which 2degrees sent me.


470 posts

Ultimate Geek

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  # 1938251 13-Jan-2018 19:04
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So has this changed for anyone else? Because I still have this problem. I've basically given up on viewing gfycat links.

 

 

 

Do these problems *actually* get looked at by the network team, or do they just disappear into an overflowing inbox, never to be seen again?

 

 

 

@2degreescare, poke


1537 posts

Uber Geek

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2degrees

  # 1941303 17-Jan-2018 09:25
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Sorry for the lack of follow up - rookie mistake, I didn't submit on the post!

 

 

 

Our Network Engineers looked into this at the start of December - they've been unable to find anything on our network that would be causing the slowdown.

 

Both IPv4 and v6 route are pointing to the same handover and latency looks good too on both paths, so it's likely there's something going on further up the chain causing issues which we can't control.

 

At this stage the best recommendation would be to contact the admins of gfycat and other affected sites - they can run traces from their own systems and may be able to pinpoint where the slowdown is occurring along the path. 

 

 

 

Cheers, ^BRM




556 posts

Ultimate Geek


  # 1941317 17-Jan-2018 09:45
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@2degreescare would your network engineers be willing to take a look at my EdgeRouter configuration to see if there's any IPv6 settings that need to be changed? As I mentioned it was working fine until suddenly it wasn't without any changes on my end so maybe 2degrees made changes to what is needed for IPv6 to work correctly?

I have had IPv6 disabled the last month or so to get around the issue and turned it back on yesterday to see of things were better but still the same issues are present.

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