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Stu



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Topic # 224249 9-Nov-2017 11:50
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I haven't been able to find anything (at least current) that confirms that; if switching from Prepay to Pay Monthly (or vice versa), do you retain any carryover data/minutes?

 

Looking for something definitive like a link to the explanation/conditions on their website if possible. 

 

Perhaps @2degreesCare or @SaltyNZ can point me to the right page please? wink

 

 

 

I am going to phone them up, but trying to avoid holding up phone queues just asking questions by having as much info at hand as I can before calling to make any account changes.

 

 

 

Thanks in advance.
Stu





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  Reply # 1898220 9-Nov-2017 12:05
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Yes, if you switch from prepay to postpay you keep will any remaining pack balances. If you from postpay to prepay I believe you are supposed to lose them (but it's not my system that does that anymore, so I couldn't say).





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  Reply # 1898288 9-Nov-2017 13:06
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Hi @Stu

 

What SaltyNZ says ... re moving from Pay Monthly (Postpay) to Prepay you will lose your Carryover minutes and data. 

 

More info here 

 

Cheers, ^POB

 

 

 

 

 

 


Stu



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  Reply # 1898357 9-Nov-2017 14:42
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Thanks for the confirmation guys! Most appreciated.

Cheers
Stu




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  Reply # 1898481 9-Nov-2017 19:16
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Did it last month, and they gave me all my data and the $ balance too.


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