My client called. They were told:
1 - fibre takes 3 months to install so they need to stick with another plan
2 - their adsl modem from halswell wont work in hornby as there are different modems used in hornby
3 - they need to buy a new modem - rather than fixing this issue.
1 - They have fibre available on their street - chorus / enable databases confirm the sticks sticking out of the ground work
2 - They have ADSL available - databases confirm it
3 - Being too close to something is never an excuse for not being able to use aDSL that I have heard in my professional career.
My client is also being charged a lot of money to keep their @snap address. IS this how two degrees are treating snap clients who stayed with them after they took over snap?
My phone call to 2degrees was very unhelpful.
1 - Online agent - lied - told me fibre not available - then had to retract when confronted with someone technical enough to refute his BS.
2 - Online agent told me adsl not available - lied - it is available.
3 - Refused to talk to me although I am authorised.
4 - Refused to put me through to supervisor when I was confronted with the 5th lie / obfuscation / BS in the phone call.
Is there a 2degrees person on line here, similar to the people VF have?
My client has been with 2degrees for quite a number of years, and with snap before that. Their adsl modem worked perfectly in the old location - so it is set up correctly for 2Degrees.