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97 posts

Master Geek
+1 received by user: 7

Topic # 226082 19-Dec-2017 16:27
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As per title. Kinda confused. On Spark, share numbers were counted as a plan. Apparently on 2D it is an add-on.


Signed up 13/12/17 to $55 pay monthly plan. Plan renews on 17/12/17. I added a share on the 15th as my share needs calls like now. The text for the share said "costs $25 each month". I was under the impression this was 1 month from the add on date since that's how it was on 2D prepay when I was last on it.


...two days later my plan renews. My share complains he can't make calls. I check my app - still says I'm sharing calls/txt/data with x number. On his app, it says he has 0 mins/0 txt but shared data still working.


I call 2D. Rep said that because my spend limit was $20 and the add on is $25, the share didn't renew. I received no messages to inform me I was no longer sharing and the app said otherwise.


With my permission he changed the spend control to $25 (to stop this being a problem next month). That didn't fix the current problem though did it - because if my add-on didn't renew, then it wouldn't have said that I was still sharing with x number. To 'fix' the problem, it looks like he just re-added my share. I received a message saying my share settings have been updated, followed by another "you are now sharing with x" txt. 


Hang on...I thought you said it didn't renew. In that case I should only have received the txt advising me 'I'm now sharing with x' like I did when I first added the share. No?


Checked my bill today - was charged another $25...  so basically I paid $25 for 2 days. 
Is this normal? I guess you can argue it's only $25, but that's pretty poor practice to not state it means 'each month along with your main plan'.

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628 posts

Ultimate Geek
+1 received by user: 217

  Reply # 1922059 19-Dec-2017 16:30
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Paying $25 to share data seems crazy to me. You can buy a decent plan for that much $


97 posts

Master Geek
+1 received by user: 7

  Reply # 1922061 19-Dec-2017 16:35
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It's free to share data on 2D. 


$25 = share unlimited calls/txt


My sharer uses about 800 mins a month but no data so doesn't want his own $55 plan.


1527 posts

Uber Geek
+1 received by user: 269


  Reply # 1922598 20-Dec-2017 15:12
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Hi @redeye52 


Sorry if this wasn't explained at the time you asked any of our staff about it.  If you add a Family Share member to your account at any time before the start of your bill cycle you will be charged $25 for the remaining of the month so we advise to add it after your bill cycle renews. Also yes, you need to adjust your Spend Control limit by at least $25 to cover the cost of the sharer. 


Please PM us your number and 4 digit PIN so we can look into this for you.











2515 posts

Uber Geek
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  Reply # 1922894 21-Dec-2017 06:27
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Wow that is poor. BTW Vodafone is $19 to add to their RedShare. Never had that problem with my sharer.

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