Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

92 posts

Master Geek
+1 received by user: 4

Topic # 226082 19-Dec-2017 16:27
Send private message quote this post

As per title. Kinda confused. On Spark, share numbers were counted as a plan. Apparently on 2D it is an add-on.


Signed up 13/12/17 to $55 pay monthly plan. Plan renews on 17/12/17. I added a share on the 15th as my share needs calls like now. The text for the share said "costs $25 each month". I was under the impression this was 1 month from the add on date since that's how it was on 2D prepay when I was last on it.


...two days later my plan renews. My share complains he can't make calls. I check my app - still says I'm sharing calls/txt/data with x number. On his app, it says he has 0 mins/0 txt but shared data still working.


I call 2D. Rep said that because my spend limit was $20 and the add on is $25, the share didn't renew. I received no messages to inform me I was no longer sharing and the app said otherwise.


With my permission he changed the spend control to $25 (to stop this being a problem next month). That didn't fix the current problem though did it - because if my add-on didn't renew, then it wouldn't have said that I was still sharing with x number. To 'fix' the problem, it looks like he just re-added my share. I received a message saying my share settings have been updated, followed by another "you are now sharing with x" txt. 


Hang on...I thought you said it didn't renew. In that case I should only have received the txt advising me 'I'm now sharing with x' like I did when I first added the share. No?


Checked my bill today - was charged another $25...  so basically I paid $25 for 2 days. 
Is this normal? I guess you can argue it's only $25, but that's pretty poor practice to not state it means 'each month along with your main plan'.

Create new topic
521 posts

Ultimate Geek
+1 received by user: 165

  Reply # 1922059 19-Dec-2017 16:30
Send private message quote this post

Paying $25 to share data seems crazy to me. You can buy a decent plan for that much $


92 posts

Master Geek
+1 received by user: 4

  Reply # 1922061 19-Dec-2017 16:35
One person supports this post
Send private message quote this post

It's free to share data on 2D. 


$25 = share unlimited calls/txt


My sharer uses about 800 mins a month but no data so doesn't want his own $55 plan.


1425 posts

Uber Geek
+1 received by user: 218


  Reply # 1922598 20-Dec-2017 15:12
Send private message quote this post

Hi @redeye52 


Sorry if this wasn't explained at the time you asked any of our staff about it.  If you add a Family Share member to your account at any time before the start of your bill cycle you will be charged $25 for the remaining of the month so we advise to add it after your bill cycle renews. Also yes, you need to adjust your Spend Control limit by at least $25 to cover the cost of the sharer. 


Please PM us your number and 4 digit PIN so we can look into this for you.











2484 posts

Uber Geek
+1 received by user: 535
Inactive user

  Reply # 1922894 21-Dec-2017 06:27
Send private message quote this post

Wow that is poor. BTW Vodafone is $19 to add to their RedShare. Never had that problem with my sharer.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50

Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45

Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41

Hawaiki cable system will be ready for service in June 2018
Posted 22-Jan-2018 12:32

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21

Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53

$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27

Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02

Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15

Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37

Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59

Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42

New Chief Technology Officer role created
Posted 19-Dec-2017 22:18

All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54

How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.