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Topic # 227406 5-Jan-2018 22:40
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Seems if I dial 2degrees and try to go to the tech support section they just automatically drop the call?

One way of handling those pesky customer calls I guess? :-)

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'That VDSL Cat'
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  Reply # 1931077 5-Jan-2018 22:48
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Reminds me of a story of someone.... ;)

 

 

 

Sounds like an ivr bug potentially... 





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  Reply # 1931092 5-Jan-2018 23:03
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I got through .. no tech support after 10pm!
Im sure Snap uses to have 24hour help?

Probably time to change providers then.

 
 
 
 


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  Reply # 1931104 6-Jan-2018 00:31
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When I speak to 2db tech support I get put on hold and 2dm answer, right royal pain as you cant get back to who you first spoke to and have to go through the whole wrigmarole again, I was on the phone for nearly an hour a few weeks ago, and went around the merry go round so many times it has firmly cemented my decision to move as soon as my contract is up.

 

John





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  Reply # 1931128 6-Jan-2018 08:25
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It's not a new method at all - companies have been doing this for years!


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  Reply # 1931143 6-Jan-2018 08:51
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How often do you need to call?

Linux




Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 1931173 6-Jan-2018 11:26
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Linux: How often do you need to call?

Linux

 

 

 

When there is a fault.


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  Reply # 1931178 6-Jan-2018 11:36
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Mark:

 

Linux: How often do you need to call?

Linux

 

 

 

When there is a fault.

 

 

 

 

Id be more interested in as to why you have so many faults ! 

 

 


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  Reply # 1931215 6-Jan-2018 12:30
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Goosey:

Mark:


Linux: How often do you need to call?

Linux


 


When there is a fault.



 


Id be more interested in as to why you have so many faults ! 


 



This is what I was wondering as well

Linux




Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 1931223 6-Jan-2018 12:56
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I've only had one fault in about 6 months, where did you get the idea I've had multiple faults ?

 

Since 2degrees are supposed to be one of the big mobile/ISPs of NZ I would have thought they'd have a few bodies on phones at all hours, to log the call if nothing else, at any one point in time I imagine they have many customers with issues of some kind who would like to get help (or the semblance of help).

 

 

 

 

 

 


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