Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


What does this tag do
966 posts

Ultimate Geek
+1 received by user: 200

Subscriber

Topic # 229221 13-Feb-2018 16:12
Send private message

I placed a UFB order on Friday 2nd Feb, for a house which already has UFB installed. This was as early as I could place the order, but knowing there was a live connection already assumed it might take a few days to get in place (I was quickly corrected on the phone when the rep told me it takes a minimum of 5 working days).

 

Today got a text from Enable, saying the connection will be live in 3 days as 'we note your property has been connected in the past'. That will be 10 business days.

 

What is the hold up? ADSL porting was able to be done in a matter of hours - is this just because Enable doesn't have suitable provisioning tools available to the RSP?

 

Anyway, this isn't a complaint just genuinely shocked that it can take so long to be processed


Create new topic
1512 posts

Uber Geek
+1 received by user: 574


  Reply # 1956423 13-Feb-2018 16:15
2 people support this post
Send private message

Chorus have their system set up to automatically provision intact connections in 4 working hours, UFF and Enable don't.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.