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Topic # 230324 19-Feb-2018 11:15
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Just got the below email, This is great and thanks @2degreescare

 

Hi there,You already know that 2degrees lets you stretch your Prepay data further with Data Clock. But now we’re giving you even more freedom to use your gigs as you please. From now until 30 June, we’re giving you one hour of unlimited* data, every single day — for free.Sounds pretty good right? Now you don’t have to choose between binging your favourite show, chatting to your bestie or listening to your favourite tunes. With Data Clock, you can do it all without chewing through your Carryover Data.

 

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  Reply # 1961095 20-Feb-2018 16:49
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@2Degreescare I got the email yesterday about this offer and I just called 2D support as I can't see the option for 1 hour free in the data clock App, She told me it's only for new customers and I am not eligible :(

 

Not sure why I would get the email then staff telling me I am not eligible

 

Linux

 

Edit: My carryover Prepay plan is active (Prepay Plus Plan) and not on hold the App is up to date and I have about $50 Prepay balance

 

 





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  Reply # 1961103 20-Feb-2018 17:02
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@SaltyNZ can you add any value here please?

 

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  Reply # 1961106 20-Feb-2018 17:09
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Do you have a Carryover Combo 'on hold'. If so that could be the reason. It will not show if that's the case. This is available to ALL customers not just new. Will PM you. 

 

Cheers

 

^POB




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  Reply # 1961108 20-Feb-2018 17:11
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No as above it's active for sure, My prepay balance is just under $50

 

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  Reply # 1961110 20-Feb-2018 17:18
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Getting charged for sure data clock just took $1 for 1 hour looks like I am not eligible for the offer

 

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  Reply # 1961135 20-Feb-2018 17:23
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Oh well will watch some Youtube and annoy @sbiddle and do some speed tests for my $1 :P

 

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  Reply # 1961163 20-Feb-2018 17:55
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2degreesCare:

 

Do you have a Carryover Combo 'on hold'. If so that could be the reason. It will not show if that's the case. This is available to ALL customers not just new. Will PM you. 

 

Cheers

 

^POB

 

 

ALL customers?! I am on Pay monthly and I am told I can't use data clock....







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  Reply # 1961168 20-Feb-2018 18:11
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jarledb:

 

2degreesCare:

 

Do you have a Carryover Combo 'on hold'. If so that could be the reason. It will not show if that's the case. This is available to ALL customers not just new. Will PM you. 

 

Cheers

 

^POB

 

 

ALL customers?! I am on Pay monthly and I am told I can't use data clock....

 

 

@jarledb Postpay is only the more recent plans when you call 2D it mentions this on the IVR and lists the plans

 

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  Reply # 1961170 20-Feb-2018 18:29
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A friend loaded applic up second time, as couldn't find it.
There was the $1 one, and then he scrolled threw different options and the free one hour one is listed serparately.

He's happy as.

He's been with 2degrees for some time, not new customer.

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  Reply # 1961176 20-Feb-2018 18:41
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Linux:

 

@jarledb Postpay is only the more recent plans when you call 2D it mentions this on the IVR and lists the plans

 

Linux

 

 

Thank you, that wasn't obvious. Tried to change plans now and it claims I have already changed plans this month.

 

Not too impressed with 2degrees and their IT systems.





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  Reply # 1961179 20-Feb-2018 18:45
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In order to keep the chatter to some of the back-end systems down, the account state checks can take a while. Not really my area but I think it might be up to 6 hours between checks?





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  Reply # 1961217 20-Feb-2018 20:27
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I have an on account plan and it shows up as free for 1 hour. Good to know as the info on 2degrees website doesn't make it clear that it's for all customers. I honestly thought it was a new customer promo from the wording.


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  Reply # 1961251 20-Feb-2018 23:35
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SaltyNZ:

 

In order to keep the chatter to some of the back-end systems down, the account state checks can take a while. Not really my area but I think it might be up to 6 hours between checks?

 

 

Seemed to be quicker. It might be more of a UX/QA/development problem than anything I think. The message in the app wasn't very clarifying, neither was being presented with a message that I had already changed my plan this month when changing plans.

 

The app should have let me know if clear language that my plan was old and that I should look into upgrading the plan to be able to take benefit of the app.

 

The web interface should not show an error message after you have changed your plan, especially not one that claims you have changed your plan earlier in the month...

 

Turns out the system managed to change my plan, and shortly after (no 6 hours, maybe 10-20 minutes later) I could activate the app. First time entering the SMS code the check of the verification failed, but it worked when trying it a second time.





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  Reply # 1961280 21-Feb-2018 06:53
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jarledb:

 

First time entering the SMS code the check of the verification failed, but it worked when trying it a second time.

 

 

 

 

Yeah, that one is on me. We have been sorting out various potential protocol or service errors and I noticed yesterday that in my system the response I had configured to send when the application service queries an unregistered subscriber is DIAMETER_UNABLE_TO_COMPLY. This is a protocol level error so the application service treats it as a serious problem - hence the nasty error message in the app - when in fact it is a perfectly normal subscriber situation.

 

I have already created a fix in the test environment which changes the response to DIAMETER_SUCCESS (whilst still retaining the details in the message including user not registered) which will clear that up. Just has to work its way through the change control process.





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  Reply # 1961967 22-Feb-2018 07:25
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Ok fixed the issue of not getting the 1 hour free by doing a deregister and logged back into the Data Clock App

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