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Topic # 230666 7-Mar-2018 19:38
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@2degreescare @saltyNZ Just a quick question sorry, I just moved from the 2D $19 prepaid plan to the postpaid $40 Freedom plan and got the below SMS

 

" Your text are low. You'll use another text pack or standard rates when these run out. See your 2degrees for your balances and auto renewal dates "

 

I am guessing the above SMS is related to my 2D prepaid plan getting removed?

 

I did this change online and it looks like I moved to postpaid in the matter of minutes which was very quick and it looks like my new on account plan minutes / data is prorated for the first 3 days and my DOM is the 10th of the month

 

Thanks

 

Edit:I also had a prepaid balance of $87 will this be moved over to the first invoice as a credit?

 

 





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  Reply # 1970818 7-Mar-2018 20:01
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My temptation to reply with a suck it up JohnR classic response :P





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Reply # 1970821 7-Mar-2018 20:05
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hio77:

 

My temptation to reply with a suck it up JohnR classic response :P

 

 

That might be answer from @2degreescare :P

 

John





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  Reply # 1970838 7-Mar-2018 20:36
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Download the 2D app and it should show all the credit and account balances?

Else dial *100*1# for up to date account details?



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  Reply # 1970841 7-Mar-2018 20:41
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PhantomNVD: Download the 2D app and it should show all the credit and account balances?

Else dial *100*1# for up to date account details?


Been using the App since day 1 does not show any credit yet, I suspect it will show up tomorrow

Linux





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  Reply # 1970908 7-Mar-2018 21:31
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Yes, we handle 'unlimited SMS' a little differently between prepay and postpay. That message is related to the change. It's a bit annoying but I haven't been able to figure out a way to suppress it. Ignore it.





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  Reply # 1970916 7-Mar-2018 21:54
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The $87 credit is showing

Linux




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  Reply # 1971068 8-Mar-2018 10:07
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Linux: The $87 credit is showing

Linux

 

Yes, any Prepay credit will go against your first bill. :) 

 

Cheers

 

^POB




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Reply # 1971073 8-Mar-2018 10:17
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@2degreescare Great experience moving from prepaid to postpaid thanks was completed in the matter of minutes

 

Linux





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