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alavaliant

31 posts

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#233510 19-Apr-2018 08:17
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Hi,

 

 

So I got upgraded to Fibre recently which was working well at base speed, speedtest.net was giving me 104Mbps down / 21Mbps up. I wanted faster though so I put in a request to get the speed boost to 900/400, the change was reported as done.

 

 

However checking speed after the speed boost was applied, Now I'm getting 92Mbps down / 385Mbps up. Given that I seem to be getting max speed for the upload but download is still at around 100Mbps I'm thinking that it sounds like my connection still has the original download speed limit set?

 

 

I've tried power cycling the ONT (with no change) and tried a different router. The second router I tried isn't fast enough to handle full gig but given it gave me 92Mbps down / 150Mbps up it still looks to me like the upload is being limited by something other than the router else I'd have expected something like like 150Mbps down as well.

 

 

Just wanted to make sure there is nothing else that could be wrong my end before taking this back up with 2degrees.

 

 

Thanks

 


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alavaliant

31 posts

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  #2012997 9-May-2018 22:15
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evnafets:

@alavaliant - did you get a resolution to your issue? 

 

 

Yes, 2degrees adjusted the settings controlling the qos enforced on their end of the connection and I then started getting faster speeds.

 

 

To respond to some of the other queries on this thread; Other people having speed issues may or may not be having the same problem as me. From what I've seen from other posts there seem to be 3 most common causes of speed problems.

 

 

* If you are using your own router or an older fritzbox you might have hardware too slow to handle the fully speed of a gig connection

 

* The router settings might be incorrect (such as the fritzbox qos settings - I can't speak on those though since I'm not using a fritzbox)

 

* Or as in my case there might be a problem with the settings on the remote end - Generally though you'd want to check you aren't hitting any of the first two points before taking up with your ISP.

 


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