I moved my wife and my mobile connections from Skinny to 2degrees. Now, both of us cannot call overseas via Skype, using a 09 889xxxx number.
I called 2degrees and they said they do not allow this because they do not support VOIP service. However, from my perspective, I am just calling a standard 09 / AKL number.
This is a problem for us as we have elderly relatives living overseas, and they do not have smartphones or computers. So we need to call them via their landlines or mobile. Now I cannot call the 09 889xxxx number using our mobiles which is a major headache.
Why 2degress is doing this?
There are things I like about 2degress, like Data Share. However, not allowing me to call that 09 889xxxx number is a PITA, and I think it is unfair from a customer's perspective, as I just want to call a local number.
Can anyone helps?