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Topic # 235998 13-May-2018 10:03
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I am trying to find the email address for tech support to ask 

 

Why do my emails in my INBOX gets automatically deleted after 1 hr

 

thx 


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BDFL - Memuneh
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  Reply # 2015036 13-May-2018 10:06
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Where are you seeing this? Webmail or email client? If client, which on? On mobile or laptop? Do you have a client that checks emails every hour and delete from server? Did you ever had one?





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  Reply # 2015038 13-May-2018 10:10
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As above you must have an email client setup with this option setup in settings I can't see it been a 2degrees email issue

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  Reply # 2015052 13-May-2018 11:06
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Linked your inbox to Gmail maybe?





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  Reply # 2015054 13-May-2018 11:12
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Why do you need to email them? They have a support website, which includes their phone number 0800 022 022.





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  Reply # 2015060 13-May-2018 11:28
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As mentioned above, if you're looking at webmail and see the emails disappear then most likely this is a POP client. If a mail client is using POP (ie the email server is pop.snap.net.nz), then periodically it will download and delete any emails on the server side. Simple fix is to change it to use IMAP:

https://help.2degreesmobile.co.nz/app/answers/detail/a_id/218/

 

If you don't know what client is connecting with POP, change your webmail password to revoke its access.





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  Reply # 2015309 13-May-2018 19:33
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I use webmail and mail from windows 10

 

Gmail is the main account and the mail remains in the GMail inbox, mail in the SNAP inbox(linked to Gmail) gets deleted after approx 1 hr

 

setting for SNAP is

 

imap.snap.net.nz:993:1
smtp.snap.net.nz:465:1

 

 

 

Thanks for all the help


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  Reply # 2015310 13-May-2018 19:34
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That will be Gmail getting it.


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  Reply # 2015312 13-May-2018 19:35
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If i remember correctly... Google uses pop to pull the emails not imap.




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  Reply # 2015313 13-May-2018 19:37
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So you've set up Gmail to collect mail from Snap/2d? That's exactly why they're disappearing, because Gmail is connecting and clearing them.

 

 


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  Reply # 2015314 13-May-2018 19:37
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Install an email client like Thunderbird

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Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 2015368 13-May-2018 21:16
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OK - I 'll switch to thunderbird

 

Thanks to all members for the help


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  Reply # 2015467 14-May-2018 07:23
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ada101:

 

OK - I 'll switch to thunderbird

 

Thanks to all members for the help

 

 

Changing email client won't change the way it works. You've purposely set up your email to work the way you're describing, and as long as you have Gmail configured to collect your Snap email then this will continue to happen.

 

 


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  Reply # 2015468 14-May-2018 07:24
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If you switch to another email client, make sure to check the box "Keep emails on the server" or they will be deleted as now.







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  Reply # 2015471 14-May-2018 07:36
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I am setting up thunderbird - How do I reconfigure gmail server settings to stop it deleting my message from my snap inbox


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  Reply # 2015473 14-May-2018 07:44
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I don't think you can do that on Gmail. If you can it would be under Settings. If you can do that and happy with Gmail then no reason to switch clients.




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