So, recieved my Fibre option letter from Chorus today. Totally excited. Look at all the fibre options available and 2degrees is quite well positioned price wise. So I call up to get my VDSL upgraded. And promptly get told that as an existing customer I am not eligible for any discounts. While I can understand that being a company line I can't see it really being upheld. I've been a well paying customer for over 5y mobile + broadband. The lest you could do once in a while let me partake in a discount. Basically now you've just about mad EVERY other fibre provider more attractive and you will lose me as a customer.
Mobile & broadband are a package discount at 2degrees, which usually makes it competitive. So if you lose my broadband you now also risk me going to another mobile provider. Are you (i.e. decision makers) really not interested or are you convinced that the hassle of a switch is enough to keep me? Just want to make sure I understood this correctly. I don't have any issues with 2degrees and would actually prefer to support them but I do think I'm being taken for a ride.