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Mad Scientist
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#238025 29-Jun-2018 12:35
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Topped up an old mobile, forgot to turn off data, and it's sucked out $7 from my $20 top up after 2 hours of forgetting. Not blaming anyone. Thought I'd advertise the donation.

Involuntary autocorrect in operation on mobile device. Apologies in advance.

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  #2046004 29-Jun-2018 12:39
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Give them a call, chances are they will reverse it. Had the same thing happening to me when topping up my kids mobiles.

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  #2046006 29-Jun-2018 12:41
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Not really a dontation. You used data they charged for it.

Call and ask for a rerate to a value pack. If you’re nice enough the agent will probably agree to it.


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  #2046009 29-Jun-2018 12:52
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How is that a donation? Sounds more like an ID-1O-T tax



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  #2046050 29-Jun-2018 14:38
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My wife purchased an add-on twice by mistake. 2D was happy to reverse one of Add-ons. 2D customer service is quite flexible about these user errors. Try giving them a call.

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