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10 posts

Wannabe Geek


Topic # 239426 17-Jul-2018 11:23
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For a couple months now, since a remote VDSL upgrade in my area of Christchurch, I've been having a problem where my 7490 will get online at a speed of around 50mbit (which is fine) and be okay at that speed for a while, but then (according to the logs on the router) it will adjust to a higher speed of 60-68mbit. Shortly after the adjustment, it turns out that this new speed is unstable and the DSL connection will be completely lost, which restarts the process.

 

Is there any way to force it to just be happy at the lower, stable speed, instead of constantly trying to increase to an unstable level and then dropping?

 

All the sliders under DSL -> Line Settings are already tuned all the way to the left (for maximum stability), I can't lower them any further.

 

Firmware version is 06.84 but the problem also occurred to the same degree with 06.83.


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Biddle Corp
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  Reply # 2057651 17-Jul-2018 11:26
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There is nothing you can do nor any settings you can change. This is a combination of DLM and vectoring.

 

2d may be able to look into this with Chorus if you contact them. I assume you haven't actually done this yet?

 

 


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  Reply # 2057652 17-Jul-2018 11:26
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I don't think that is a modem/router setting. I think that is a line thing (DLM?)




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Wannabe Geek


  Reply # 2057654 17-Jul-2018 11:34
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sbiddle:

 

There is nothing you can do nor any settings you can change. This is a combination of DLM and vectoring.

 

2d may be able to look into this with Chorus if you contact them. I assume you haven't actually done this yet?

 

 

 

 

I haven't yet because I dislike phones and dealing with ISP helpdesks is typically unpleasant. But your post makes it clear that that's my only option. Many thanks for your help. :)


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  Reply # 2057657 17-Jul-2018 11:53
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Hi moop - please PM us your account number and address so we can check things out and do a 24 hour line test. 

 

Cheers

 

^POB

 

 




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Wannabe Geek


  Reply # 2057663 17-Jul-2018 12:02
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2degreesCare:

 

Hi moop - please PM us your account number and address so we can check things out and do a 24 hour line test. 

 

Cheers

 

^POB

 

 

 

Done! Thanks a lot.


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