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  Reply # 2066805 2-Aug-2018 12:14
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You could at least try the Wi-Fi, especially if it's 5ghz. I easily pull 300 down, 200 up on Wi-Fi.

 

That could then indicate whether it's an ethernet issue..


AKT



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  Reply # 2066865 2-Aug-2018 14:44
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Benjip:

You could at least try the Wi-Fi, especially if it's 5ghz. I easily pull 300 down, 200 up on Wi-Fi.


That could then indicate whether it's an ethernet issue..



I’ve tried the Wi-fi, which is slower than the wired connection, certainly nowhere near what you’re getting. It could conceivably be the brand new router which is from 2d but that’s unlikely. I have my own routers arriving today to improve the Wi-fi (Netgear Orbis). Can I plug them into the ONT or do I need the fritzbox as go-between?

I didn’t mention the Wi-fi before as there’s never any point in complaining about Wi-fi speed as it’s never the networks problem.

A

 
 
 
 


AKT



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  Reply # 2067091 2-Aug-2018 20:01
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OK, so the Orbi routers just max out at the 200ish mark too, using the FritzBox and the same cables that came with it, so I don't think it's the ethernet card in my Mac.  It could be the ethernet cables (replacements arriving) or the Fritzbox, assuming the ONT is not limiting the speed (which is I think what Nick's investigation has shown).

 

 

 

A


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  Reply # 2067124 2-Aug-2018 20:05
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AKT:

 

OK, so the Orbi routers just max out at the 200ish mark too, using the FritzBox and the same cables that came with it, so I don't think it's the ethernet card in my Mac.  It could be the ethernet cables (replacements arriving) or the Fritzbox, assuming the ONT is not limiting the speed (which is I think what Nick's investigation has shown).

 

 

 

A

 

 

Pretty sure MM had one of these working fine at speed...





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


AKT



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  Reply # 2067180 2-Aug-2018 22:09
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hio77:

 

AKT:

 

OK, so the Orbi routers just max out at the 200ish mark too, using the FritzBox and the same cables that came with it, so I don't think it's the ethernet card in my Mac.  It could be the ethernet cables (replacements arriving) or the Fritzbox, assuming the ONT is not limiting the speed (which is I think what Nick's investigation has shown).

 

 

 

A

 

 

Pretty sure MM had one of these working fine at speed...

 

 

 

 

Yes the Orbi seems pretty fast - as fast as my wired connection.  I've not worked out how to replace the FritzBox with it (as per BYO Modem https://help.2degreesmobile.co.nz/app/answers/detail/a_id/196/~/what-settings-should-i-use-for-byo-modem%3F) as I don't know what my password is (unless it's the same as my online account login, which doesn't work) to see if I could eliminate the FritzBox as being the issue.

 

 

 

Does anyone know how I can get my password so I can try to use the Orbi as my only modem?

 


A


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  Reply # 2067181 2-Aug-2018 22:14
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AKT:

hio77:


AKT:


OK, so the Orbi routers just max out at the 200ish mark too, using the FritzBox and the same cables that came with it, so I don't think it's the ethernet card in my Mac.  It could be the ethernet cables (replacements arriving) or the Fritzbox, assuming the ONT is not limiting the speed (which is I think what Nick's investigation has shown).


 


A



Pretty sure MM had one of these working fine at speed...



 


Yes the Orbi seems pretty fast - as fast as my wired connection.  I've not worked out how to replace the FritzBox with it (as per BYO Modem https://help.2degreesmobile.co.nz/app/answers/detail/a_id/196/~/what-settings-should-i-use-for-byo-modem%3F) as I don't know what my password is (unless it's the same as my online account login, which doesn't work) to see if I could eliminate the FritzBox as being the issue.


 


Does anyone know how I can get my password so I can try to use the Orbi as my only modem?



A



Same account, If you login via website with Joe.blogs@snap.net.nz then it's the same on the router. Customer care can help clarify if needed.

Nick

AKT



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  Reply # 2067219 3-Aug-2018 07:08
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NickMack: 
Same account, If you login via website with Joe.blogs@snap.net.nz then it's the same on the router. Customer care can help clarify if needed.

Nick

 

 

 

Sorry to be a pain about this but I didn't get it to work.  My website login for my broadband account is 'joe.bloggs" my Fritzbox has "joe.blogs@snap.net.nz".  I have used both "joe.bloggs" and "joe.bloggs@snap.net.nz" on the Orbi with the same password as the website and neither seem to work.  What am I missing, or am I just not leaving it long enough to connect?  The password on the Fritzbox has fewer '*" than my actual password has characters, is that normal, or is my password different?

 

Thanks

 

 

 

A


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  Reply # 2067224 3-Aug-2018 07:45
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Are you tagging the WAN interface with vid=10???

AKT



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  Reply # 2067378 3-Aug-2018 11:14
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Spyware: Are you tagging the WAN interface with vid=10???

 

 

 

This was the issue, thanks.

 

 

 

With the orbi connected directly to the ONT I'm getting faster speeds, 3-350 down and the upload can be anything from 50 to 250.  My suspicion is either the ethernet cables or the ONT is the slow place.... 

 

A

 

 


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  Reply # 2067386 3-Aug-2018 11:34
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I would say you are wrong on both assumptions.


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Ultimate Geek
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  Reply # 2067389 3-Aug-2018 11:38
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I would suspect you're right @spyware


AKT



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  Reply # 2067392 3-Aug-2018 11:44
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NickMack:

 

I would suspect you're right @spyware

 

 

 

 

any ideas of where the problem may lie then?

 

 

 

A


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  Reply # 2067396 3-Aug-2018 11:49
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Next variable is the NIC and it's driver. Another computer to try would be good.


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  Reply # 2067398 3-Aug-2018 11:51
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AKT:

 

NickMack:

 

I would suspect you're right @spyware

 

 

 

 

any ideas of where the problem may lie then?

 

 

 

A

 

 

As per the previous suggestions and threads, trying another Laptop, Nic Drivers and directly connected via a cat6 cable into the router.


AKT



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  Reply # 2067400 3-Aug-2018 11:53
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Spyware:

 

Next variable is the NIC and it's driver. Another computer to try would be good.

 

 

 

 

I have (sort-of) tried that as the speed limit is the same on iphone, macbook air, macmini and even the orbi (which uses speedtest.net).  I'll borrow a windows pc at some point to try another wired connection though.

 

 

 

A


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