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153 posts

Master Geek
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2degrees

  Reply # 2067406 3-Aug-2018 11:55
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AKT:

 

Spyware:

 

Next variable is the NIC and it's driver. Another computer to try would be good.

 

 

 

 

I have (sort-of) tried that as the speed limit is the same on iphone, macbook air, macmini and even the orbi (which uses speedtest.net).  I'll borrow a windows pc at some point to try another wired connection though.

 

 

 

A

 

 

Hiya - Can you PM me your delivery details and I will arrange to send up a Mini PC for you to test with (all you need to do is plug it in, and it will dial home), that way we can path a way forward and put this to bed one way or the other. 

 

Nick.


282 posts

Ultimate Geek
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  Reply # 2067408 3-Aug-2018 12:06
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Do you have any firewall restrictions (software on the mac or rules on your router)? That can affect speedtest.net when all ports are not open.


153 posts

Master Geek
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2degrees

  Reply # 2067417 3-Aug-2018 12:19
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NickMack:

 

AKT:

 

Spyware:

 

Next variable is the NIC and it's driver. Another computer to try would be good.

 

 

 

 

I have (sort-of) tried that as the speed limit is the same on iphone, macbook air, macmini and even the orbi (which uses speedtest.net).  I'll borrow a windows pc at some point to try another wired connection though.

 

 

 

A

 

 

Hiya - Can you PM me your delivery details and I will arrange to send up a Mini PC for you to test with (all you need to do is plug it in, and it will dial home), that way we can path a way forward and put this to bed one way or the other. 

 

Nick.

 

 

Hi All,

 

As confirmed, a PC will be on the courier today to test - To be clear, we can't do this for every customer (We have performed thorough testing recently as per https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=236439&page_no=6), however given the nature of the configuration (using the 2nd ONT port) and limitations some providers have with their configuration, it will be good to see the results and validate accordingly.

 

Nick


153 posts

Master Geek
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2degrees

  Reply # 2068916 6-Aug-2018 19:19
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NickMack:

 

NickMack:

 

AKT:

 

Spyware:

 

Next variable is the NIC and it's driver. Another computer to try would be good.

 

 

 

 

I have (sort-of) tried that as the speed limit is the same on iphone, macbook air, macmini and even the orbi (which uses speedtest.net).  I'll borrow a windows pc at some point to try another wired connection though.

 

 

 

A

 

 

Hiya - Can you PM me your delivery details and I will arrange to send up a Mini PC for you to test with (all you need to do is plug it in, and it will dial home), that way we can path a way forward and put this to bed one way or the other. 

 

Nick.

 

 

Hi All,

 

As confirmed, a PC will be on the courier today to test - To be clear, we can't do this for every customer (We have performed thorough testing recently as per https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=236439&page_no=6), however given the nature of the configuration (using the 2nd ONT port) and limitations some providers have with their configuration, it will be good to see the results and validate accordingly.

 

Nick

 

 

 

 

Hi All,

 

Mini PC arrived and installed today = Testing results are in. On the Netgear (customer supplied) on the 2nd ONT port we were seeing 600MB down, via the Fritzbox (2degrees supplied on 2nd ONT port) we saw the desired results as follows:

 

 

 

Nick.


'That VDSL Cat'
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  Reply # 2068933 6-Aug-2018 19:55
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NickMack:

 

Hi All,

 

Mini PC arrived and installed today = Testing results are in. On the Netgear (customer supplied) on the 2nd ONT port we were seeing 600MB down, via the Fritzbox (2degrees supplied on 2nd ONT port) we saw the desired results as follows:

 

 

 

Nick.

 

 

hey nick,

 

 

 

as a side question, why do you opt to use the HTML5 interface rather than the app based versions?

 

Atleast in our testing, we have found the app to simply not get caught up in all the browser junk.

 

 

 

Often saves having to go down the path of a mini pc





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


153 posts

Master Geek
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2degrees

  Reply # 2069112 7-Aug-2018 09:17
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Hi Troy,

 

Speedtest is one way of testing performance, there are many other ways - Customer configuration, network drivers, OS version/patch level, wifi drivers, wifi kit etc. can all be factors - so we have kit that we know and have thoroughly tested. We've also seen some strange results based on latency in the past with Speedtest.

 

In order to ensure we can validate what's being seen, test things from multiple angles as well as where needed grab packet captures (To work with hardware vendors and upstream providers), a mini PC is really useful. We send these types of devices out infrequently (I can count on one hand for the last 12 months), this also provides us the ability to connect via out of band (4g) to test elements as well.

 

Hopefully that makes sense.

 

 

Nick.


'That VDSL Cat'
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  Reply # 2069188 7-Aug-2018 10:26
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NickMack:

 

Hi Troy,

 

Speedtest is one way of testing performance, there are many other ways - Customer configuration, network drivers, OS version/patch level, wifi drivers, wifi kit etc. can all be factors - so we have kit that we know and have thoroughly tested. We've also seen some strange results based on latency in the past with Speedtest.

 

In order to ensure we can validate what's being seen, test things from multiple angles as well as where needed grab packet captures (To work with hardware vendors and upstream providers), a mini PC is really useful. We send these types of devices out infrequently (I can count on one hand for the last 12 months), this also provides us the ability to connect via out of band (4g) to test elements as well.

 

Hopefully that makes sense.

 

Nick.

 

 

was more simply a question around the posted tests and the actual client, i absolutely agree there are tons of ways to test!

 

That kit is pretty impressive, thanks for sharing! 

 

 

 

I'll be honest, i was expecting an odriod or the likes.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


AKT



242 posts

Master Geek
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  Reply # 2069626 8-Aug-2018 06:38
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Ok, So I thought I should post just to conclude the matter.

 

 

 

One of the issues seems to be the default speedtest server I get isn't capable of >200Mb/s.  I had tried a few others, including 2degrees, which were better but not managed to get the speeds that Nick's magic box can achieve, even some speedtest servers that seem to suggest they have a 10Gb connection can't match the speed of 2d's server.  I can now get 900 down, even with the netgear, upload is less reliable but even there I have seen 550, which isn't too bad for a 400 connection.  Using WIFi I can reliably get 4-500 down but again upload is often a bit more flaky with 40-50 common and 2-300 on occasion.  I suspect the gigabit card in my mac, coupled with older software is why I didn't get the speeds of the wired connection, although I've not tested this again (with the 2d server) recently as the 2d box was plugged into the wired connection.  Not sure there's much I can do about the wifi upload speeds.

 

 

 

Anyway, much to my embarrassment, it was a combination of my hardware and speedtest's default server that was causing the slow speed, all good from 2degrees/UFF's end.  Nick & Ricky at 2 degrees have been great at helping me troubleshoot as the slightly unusual setup of ending up on LAN2 had thought to potentially be an issue but in fact isn't.  The new cat6 cables that the original CSR was sending out appear to have been lost in the mail, but then that wasn't the problem in the end either.

 

 

 

Now I just need to persuade my wife I need a new computer so we can use the fibre connection to it's maximum potential.....

 

 

 

Thanks again for the help Nick.

 

 

 

A


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