Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


293 posts

Ultimate Geek
+1 received by user: 88


Topic # 239755 2-Aug-2018 16:31
Send private message quote this post

This is a little complex, I'll explain as well as possible and hopefully it will make sense...

 

We've got a phone line (one of several to this premises) through Spark, with a normal local number tied to it, and it also has 2Degrees  VDSL on it currently. 

 

We no longer require phone service on this line. 2D support advise us that we can cancel the number/phone service with Spark with no issues to the DSL, which we didn't think really sounded right. 

 

Spark say if we cancel the phone line with them, we lose the DSL connection on that line too (this does make more sense). Apparently the process we need to go through is to port the phone number to 2D, we can then cancel it with Spark, and 2D should then be able to tweak things to make it a standard Naked DSL setup, but without us losing connection at any point. 

 

Does that sound right? Anybody been through this before and knows the correct process? Thanks!


Filter this topic showing only the reply marked as answer Create new topic
3536 posts

Uber Geek
+1 received by user: 1292

Subscriber

  Reply # 2066980 2-Aug-2018 17:12
2 people support this post
Send private message quote this post

2Degrees are correct. Spark are mistaken.

 

Just to confirm:

 

Your landline number is with Spark

 

Your VDSL is with 2degrees

 

 

 

If so, you can safely port/disconnect your landline number and this will have zero affect on your VDSL circuit.

 

Spark are probably assuming they run the DSL service too. They choose to live in the past and haven't updated their approach to this and will disconnect DSL circuits when the phone number is ported away. But in your instance, they aren't even "aware" of your VDSL circuit.


3240 posts

Uber Geek
+1 received by user: 848


  Reply # 2066981 2-Aug-2018 17:18
2 people support this post
Send private message quote this post

Spark's interpretation was once correct but a number of years ago the "primary" service was switched from Voice to Data,

 

So as mentioned above 2D are right you can kill the POTS service at will and it wont impact the DSL,

 

 


865 posts

Ultimate Geek
+1 received by user: 743

Trusted
Spark NZ

  Reply # 2067229 3-Aug-2018 08:21
One person supports this post
Send private message quote this post

wellygary:

 

Spark's interpretation was once correct but a number of years ago the "primary" service was switched from Voice to Data,

 

So as mentioned above 2D are right you can kill the POTS service at will and it wont impact the DSL,

 

 

 

 

As a Spark broadband specialist, I agree with the above. The voice service and DSL connection have separate circuit IDs at the Chorus end - it's been this way since about 2008-2009 when Spark migrated all our customers to Unbundled Bitstream Access. Prior to that, disconnecting the voice service would have also terminated the DSL.

 

The person at Spark that you spoke to is mistaken. As soon as the phone line is disconnected by Spark, the 2D DSL circuit ID will automatically convert to naked. Nobody from either provider needs to take any action for this to happen.





The views expressed by me are not necessarily those of my employer Spark NZ Ltd



293 posts

Ultimate Geek
+1 received by user: 88


  Reply # 2067240 3-Aug-2018 08:54
Send private message quote this post

Thanks heaps guys that clears that right up. 


Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.