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Topic # 240237 28-Aug-2018 11:32
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Just a heads up - We are experiencing some issues with our direct Akamai cache peerings, it looks like a change was made off our network which has broken some of our peerings. A ticket has been raised to assist with resolution to resolve the root cause. FYI - We also peer over AKL-IX and Mega which is a less efficient path. I'll update more as information comes to hand.

 

Nick.

 

 


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Master Geek
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  Reply # 2080344 28-Aug-2018 16:25
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Update - Akamai are continuing to actively investigate (We are outside of the US engineering hours), however the NOC are working in it with their engineering resources.




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  Reply # 2080355 28-Aug-2018 17:20
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This is now resolved.

'That VDSL Cat'
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  Reply # 2080357 28-Aug-2018 17:25
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NickMack: This is now resolved.

 

Nicely done Nick,

 

 

 

Love your engagement here, It's very open! Most would keep these sorts of things out of discussion until raised :)





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


Meow
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  Reply # 2080363 28-Aug-2018 17:47
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Just echoing what @hio77 said - really appreciate the openness here. I wish other ISP's would do the same.





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  Reply # 2080366 28-Aug-2018 18:04
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What they said.

 

As a customer this is greatly appreciated.

 

 




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  Reply # 2080370 28-Aug-2018 18:14
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Hi All,

 

Thanks for the feedback - The 2d team monitor Geekzone closely, working hard to strike up the right balance on supporting our customers. I want to make sure we don't undermine the great support channels we already have in place via Customer Care who are resourced and skilled to deal with the majority of customer queries.

 

The root cause has just come through - Looks like a software upgrade was performed on the servers that look after BGP sessions outside of our network.

 

Nick.


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  Reply # 2080373 28-Aug-2018 18:18
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hio77:

 

NickMack: This is now resolved.

 

Nicely done Nick,

 

Love your engagement here, It's very open! Most would keep these sorts of things out of discussion until raised :)

 

 

+1 @NickMack Great work

 

John





Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 2080383 28-Aug-2018 18:54
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I'm not currently a 2D customer, but it's really pleasing to see this sort of info being presented, and in a concise way without the marketing spin.


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