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Topic # 240438 7-Sep-2018 16:17
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I recently switched from Spark to 2 degrees a couple weeks ago when I brought a new phone.  During this time there have been 4 instances where calls from my Husbands phone (Spark number) haven't come through to my phone.  The phone will either ring on his end and then go to voice mail, or go directly to voice mail.  On my phone I don't get a voice mail message or a missed call displayed.  We have compared our call logs and there are definitely calls being missed.  I have spoken to 2 degrees and haven't had much luck with them, they seem to blame Spark.

 

Any ideas how I can fix this or what I can do so that I know when I have missed a call?  I haven't seen this happen with any other number to date and I can confirm his number isn't blocked.  We are both in Palmerston North (within the CBD) when this happens.  If I can't fix this I will have to switch back to Spark as each time the calls I have missed have been important.

 

 

 

Thanks in advance


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  Reply # 2085794 7-Sep-2018 17:00
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You need to provide example times and dates of the calls so 2degrees can investigate why they went to Voicemail instead of paging the handset

You don't mention what handset you are using and where it was obtained from

John

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  Reply # 2085831 7-Sep-2018 18:00
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Tell the Husband to leave a message every time the call goes straight to voicemail. Main reason, to figure out if the call is going to the 2degrees voicemail. Or if they are going to your old Spark voicemail.

Back when I had a Spark work phone, calls would often go to voicemail instead of making the phone ring. So I wouldn't be surprised if the fault is actually with Spark. And 2degrees can't do anything if the call is not being handed over to their network.

It even caused a big dispute between my former boss, and a client of my old workplace. As one of my coworkers was meant to phone that client. call went to voicemail, client claimed that they never called, as nothing in the call log on the clients phone.

My advice is to tell your husband to switch to 2degrees or Vodafone.

Unlikely to be a 2degrees problem. As there was a thread where some 2degrees business customers were complaining about their voicemail resetting to the default settings. Problem turned out to be they were successfully answering all incoming calls. And their voicemail had been unused for over 6 months.





 
 
 
 


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  Reply # 2085878 7-Sep-2018 19:03
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I had this yesterday, as did a friend. Both Spark to 2D.

In my case, it rang 3 times then I'm pretty sure it was the 2D man saying "I'm sorry, this call cannot be connected at this time."

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  Reply # 2085975 8-Sep-2018 08:26
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Same here, last two days occasionally get the 2D guy saying my call cannot be connected. I'm on Spark, calling my wife and son on 2D. Try a few minutes later and it works.


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  Reply # 2086720 10-Sep-2018 10:14
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Hi all, if possible can you PM us the following details - 

 

  • Your number and 4 digit PIN
  • The number called
  • Your phone make/model
  • Your location and (if possible) the signal at the time of calling (were you in good coverage?) 
  • The location, if known of the called number
  • Any error/call failure message received
  • Are you able to call this number ok now, and if not try dialing the number manually, not using your contacts. 

Regards

 

^POB

 

 

 

 




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  Reply # 2086757 10-Sep-2018 11:08
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Done, thanks




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  Reply # 2090214 13-Sep-2018 16:13
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I may now be missing calls from Landlines, I think i will need to contact Spark to confirm my number has been cut.


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  Reply # 2090215 13-Sep-2018 16:15
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Minanz:

I may now be missing calls from Landlines, I think i will need to contact Spark to confirm my number has been cut.



You don't contact Spark the GSP does

John

Edit: Sounds like the number has only partly ported and routing tables need to checked



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  Reply # 2090219 13-Sep-2018 16:22
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GSP???


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  Reply # 2090257 13-Sep-2018 16:35
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Gaining service provider

John

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  Reply # 2090260 13-Sep-2018 16:38
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When a MSISDN ports each carrier is advised of GSP and tables are updated on each carrier

It sounds like during the porting process this has failed somewhere so the GSP can check with all NZ carriers that routing is correct for your mobile number

John

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  Reply # 2090294 13-Sep-2018 18:07
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Don't think it's that as I call, get 2 or 3 rings then the 2Degrees guy - then I call again and get through.


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  Reply # 2090299 13-Sep-2018 18:10
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2degrees guy saying? You did not answer my other question about the handset

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  Reply # 2090419 14-Sep-2018 07:07
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Same as above, Called cannot be connected. Handset is an xperia xz but I doubt that's relevant as the handset isn't having the issue.




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  Reply # 2090440 14-Sep-2018 08:32
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my missed calls are from an xperia XZ too

 

 

 

How do i contact the GSP?


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