Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


7 posts

Wannabe Geek


Topic # 240438 7-Sep-2018 16:17
Send private message quote this post

I recently switched from Spark to 2 degrees a couple weeks ago when I brought a new phone.  During this time there have been 4 instances where calls from my Husbands phone (Spark number) haven't come through to my phone.  The phone will either ring on his end and then go to voice mail, or go directly to voice mail.  On my phone I don't get a voice mail message or a missed call displayed.  We have compared our call logs and there are definitely calls being missed.  I have spoken to 2 degrees and haven't had much luck with them, they seem to blame Spark.

 

Any ideas how I can fix this or what I can do so that I know when I have missed a call?  I haven't seen this happen with any other number to date and I can confirm his number isn't blocked.  We are both in Palmerston North (within the CBD) when this happens.  If I can't fix this I will have to switch back to Spark as each time the calls I have missed have been important.

 

 

 

Thanks in advance


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3700 posts

Uber Geek
+1 received by user: 2136

Trusted
Lifetime subscriber

  Reply # 2085794 7-Sep-2018 17:00
Send private message quote this post

You need to provide example times and dates of the calls so 2degrees can investigate why they went to Voicemail instead of paging the handset

You don't mention what handset you are using and where it was obtained from

John




Ex JohnR VodafoneNZ 17 years 4 days

3190 posts

Uber Geek
+1 received by user: 1231

Subscriber

  Reply # 2085831 7-Sep-2018 18:00
One person supports this post
Send private message quote this post

Tell the Husband to leave a message every time the call goes straight to voicemail. Main reason, to figure out if the call is going to the 2degrees voicemail. Or if they are going to your old Spark voicemail.

Back when I had a Spark work phone, calls would often go to voicemail instead of making the phone ring. So I wouldn't be surprised if the fault is actually with Spark. And 2degrees can't do anything if the call is not being handed over to their network.

It even caused a big dispute between my former boss, and a client of my old workplace. As one of my coworkers was meant to phone that client. call went to voicemail, client claimed that they never called, as nothing in the call log on the clients phone.

My advice is to tell your husband to switch to 2degrees or Vodafone.

Unlikely to be a 2degrees problem. As there was a thread where some 2degrees business customers were complaining about their voicemail resetting to the default settings. Problem turned out to be they were successfully answering all incoming calls. And their voicemail had been unused for over 6 months.





Minimalist
5499 posts

Uber Geek
+1 received by user: 431

Moderator
Trusted
Lifetime subscriber

  Reply # 2085878 7-Sep-2018 19:03
Send private message quote this post

I had this yesterday, as did a friend. Both Spark to 2D.

In my case, it rang 3 times then I'm pretty sure it was the 2D man saying "I'm sorry, this call cannot be connected at this time."

334 posts

Ultimate Geek
+1 received by user: 79


  Reply # 2085975 8-Sep-2018 08:26
Send private message quote this post

Same here, last two days occasionally get the 2D guy saying my call cannot be connected. I'm on Spark, calling my wife and son on 2D. Try a few minutes later and it works.


1525 posts

Uber Geek
+1 received by user: 268

Trusted
2degrees

  Reply # 2086720 10-Sep-2018 10:14
Send private message quote this post

Hi all, if possible can you PM us the following details - 

 

  • Your number and 4 digit PIN
  • The number called
  • Your phone make/model
  • Your location and (if possible) the signal at the time of calling (were you in good coverage?) 
  • The location, if known of the called number
  • Any error/call failure message received
  • Are you able to call this number ok now, and if not try dialing the number manually, not using your contacts. 

Regards

 

^POB

 

 

 

 




7 posts

Wannabe Geek


  Reply # 2086757 10-Sep-2018 11:08
Send private message quote this post

Done, thanks




7 posts

Wannabe Geek


  Reply # 2090214 13-Sep-2018 16:13
Send private message quote this post

I may now be missing calls from Landlines, I think i will need to contact Spark to confirm my number has been cut.


3700 posts

Uber Geek
+1 received by user: 2136

Trusted
Lifetime subscriber

  Reply # 2090215 13-Sep-2018 16:15
Send private message quote this post

Minanz:

I may now be missing calls from Landlines, I think i will need to contact Spark to confirm my number has been cut.



You don't contact Spark the GSP does

John

Edit: Sounds like the number has only partly ported and routing tables need to checked




Ex JohnR VodafoneNZ 17 years 4 days



7 posts

Wannabe Geek


  Reply # 2090219 13-Sep-2018 16:22
Send private message quote this post

GSP???


3700 posts

Uber Geek
+1 received by user: 2136

Trusted
Lifetime subscriber

  Reply # 2090257 13-Sep-2018 16:35
Send private message quote this post

Gaining service provider

John




Ex JohnR VodafoneNZ 17 years 4 days

3700 posts

Uber Geek
+1 received by user: 2136

Trusted
Lifetime subscriber

  Reply # 2090260 13-Sep-2018 16:38
Send private message quote this post

When a MSISDN ports each carrier is advised of GSP and tables are updated on each carrier

It sounds like during the porting process this has failed somewhere so the GSP can check with all NZ carriers that routing is correct for your mobile number

John




Ex JohnR VodafoneNZ 17 years 4 days

334 posts

Ultimate Geek
+1 received by user: 79


  Reply # 2090294 13-Sep-2018 18:07
Send private message quote this post

Don't think it's that as I call, get 2 or 3 rings then the 2Degrees guy - then I call again and get through.


3700 posts

Uber Geek
+1 received by user: 2136

Trusted
Lifetime subscriber

  Reply # 2090299 13-Sep-2018 18:10
Send private message quote this post

2degrees guy saying? You did not answer my other question about the handset

John




Ex JohnR VodafoneNZ 17 years 4 days

334 posts

Ultimate Geek
+1 received by user: 79


  Reply # 2090419 14-Sep-2018 07:07
Send private message quote this post

Same as above, Called cannot be connected. Handset is an xperia xz but I doubt that's relevant as the handset isn't having the issue.




7 posts

Wannabe Geek


  Reply # 2090440 14-Sep-2018 08:32
Send private message quote this post

my missed calls are from an xperia XZ too

 

 

 

How do i contact the GSP?


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.