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Minimalist
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  Reply # 2090441 14-Sep-2018 08:33
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I'm also calling from an Xperia XZ Premium. Interesting.

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  Reply # 2090447 14-Sep-2018 08:44
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Minanz:

my missed calls are from an xperia XZ too


 


How do i contact the GSP?



Well the GSP is 2degrees and you have already sent them the information here on Geekzone

John




Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 2090469 14-Sep-2018 09:33
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We've looked into this and with the examples given they are not reaching our network which leads us to believe the caller or phone is dailling the wrong number. There could be a corruption with the contact details so we are asking customers to get the caller to manually enter the number, rather than using the stored contact details to see if those calls come through. 

 

@Minanz - I've PM'd you on this, did you get a chance to try this? 

 

Regards

 

^POB




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  Reply # 2094398 21-Sep-2018 11:17
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Sorry for the delay in responding to your query.  He has tried both dialing the number and using the number stored in the call log both of these methods sometime work and other times they don't.  Earlier today (11.14 am) he tried to ring me using the call log and got a message saying there was no such number, the second time he rang it came through.


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  Reply # 2094410 21-Sep-2018 11:30
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@Minanz as @2degreescare has pointed out the calls are not reaching the 2degrees network so the issue has to be on the A party network. Fault investigation should always start on the A party network as well

 

Ask the person on the A party network to escalate this to the Spark porting team to check SRRI routing (They could have 2 and one is correct and the other incorrect) and they should also run a trace to look at the failed call

 

This is a very simple check / fix from the Spark side

 

John  





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  Reply # 2094414 21-Sep-2018 11:54
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Apologies i was replying the previous question, however I should have replied by PM.  Will do in the future.


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